Ppi claims

[EXC]

Draft complaint attached.

If you're happy with it, date and sign it and send it by registered post to the address on it and also email it toÂ*complaints@bank-smart.co.uk

When you email it copy in ivan.thompson@fca.org.uk

Keep us posted and good luck. I'm fairly confident they'll uphold it.

[Bex18]

Thank you so much. I have e mailed as you have suggested and now have everything crossed!

[EXC]

Thank you so much. I have e mailed as you have suggested and now have everything crossed!

Ok good, keep us posted. They should acknowledge your complaint after a week or so but have 8 weeks to give a final response.

If you don't get an acknowledgement after a couple of weeks let us know and we'll send a chaser.