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Hello everyone il get to the point as fast as I can.
so I signed a LOA with the claims guys and they got back to me that PPI was found on one of my accounts.
the claim guys sent me a Second letter of authority to sign along with a lender questionnaire.
i have not completed these forms and not sent them back to the claim guys still sitting on the desk in front of me.
so the Claim guys are saying the lender is asking for ID now? I haven’t sent them the letter of authority to proceed further so why are the claim guys still continue the work?
i spoke to a manager today and he said they can proceed using the original LOA ?? The original LOA was to check if I had PPI, I was under the impression that the second LOA was for them to proceed with the claim??
am I wrong In thinking with out the lender questionnaire returned and the second letter of authority signed and returned they can’t proceed further ??
i am not saying I want to cancel I just find it cheeky they sent me a letter of authority and are proceeding with out it.
can anyone shed any light on this please ?
also I have ADHD and dyslexia ( full diagnosis ) so I get confused over issues like this specially when reading their very long small print TC’s
so I signed a LOA with the claims guys and they got back to me that PPI was found on one of my accounts.
the claim guys sent me a Second letter of authority to sign along with a lender questionnaire.
i have not completed these forms and not sent them back to the claim guys still sitting on the desk in front of me.
so the Claim guys are saying the lender is asking for ID now? I haven’t sent them the letter of authority to proceed further so why are the claim guys still continue the work?
i spoke to a manager today and he said they can proceed using the original LOA ?? The original LOA was to check if I had PPI, I was under the impression that the second LOA was for them to proceed with the claim??
am I wrong In thinking with out the lender questionnaire returned and the second letter of authority signed and returned they can’t proceed further ??
i am not saying I want to cancel I just find it cheeky they sent me a letter of authority and are proceeding with out it.
can anyone shed any light on this please ?
also I have ADHD and dyslexia ( full diagnosis ) so I get confused over issues like this specially when reading their very long small print TC’s
