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Dear Legal Beagles - please help!
I notice there are a number of issues with Banksmart and i've been overwhelmed with the amount of breach of contract invoices I've received, now totalling £17,100.00 and probably rising all of the time. They have also put me to a credit company, CMS who state I need to pay this amount ASAP.
So to address the issue I sent this complaint which will also outline my situation and some of what has gone on.
Please accept this email as a formal complaint.
I have been sent an incredibly extensive statement from yourself to the amount of £17,100.
Let me please bring to your attention:
I had explained to you that there were no claims on many of the accounts you are now charging a breach of contract, yet you have continued to pursue and charge me an account on this. I asked what was required to stop these statements and I was advised to fill in paperwork which I returned, but yet you have continued regardless.
I discussed this again with you recently and was informed to fill in the new paperwork, once received I could see this was more agreements to continue to search, not for the closure as first intimated by yourself. I instructed I did not want to search these companies some time ago and more recently again I had given the same instruction, but now for some reason you are continuing this search and charging me for breach of contract.
I have contacted the Legal Ombudsman and have taken legal advice and you will be hearing from me in due course. In the interim:
I have since received a response to my complaint which I would be more than happy to share with you although preferably not for full view.
Regards
I notice there are a number of issues with Banksmart and i've been overwhelmed with the amount of breach of contract invoices I've received, now totalling £17,100.00 and probably rising all of the time. They have also put me to a credit company, CMS who state I need to pay this amount ASAP.
So to address the issue I sent this complaint which will also outline my situation and some of what has gone on.
Please accept this email as a formal complaint.
I have been sent an incredibly extensive statement from yourself to the amount of £17,100.
Let me please bring to your attention:
I had explained to you that there were no claims on many of the accounts you are now charging a breach of contract, yet you have continued to pursue and charge me an account on this. I asked what was required to stop these statements and I was advised to fill in paperwork which I returned, but yet you have continued regardless.
I discussed this again with you recently and was informed to fill in the new paperwork, once received I could see this was more agreements to continue to search, not for the closure as first intimated by yourself. I instructed I did not want to search these companies some time ago and more recently again I had given the same instruction, but now for some reason you are continuing this search and charging me for breach of contract.
I have contacted the Legal Ombudsman and have taken legal advice and you will be hearing from me in due course. In the interim:
- Send a full breakdown of what you have actually provided as a service.
- Send me your full terms and conditions.
- Any documentation with my signature.
I have since received a response to my complaint which I would be more than happy to share with you although preferably not for full view.
Regards
