Old train2game course, debt collectors letters. Disputed years ago?

[Roxyd]

Hi,
I hope I'm posting in the correct part of the forum as I'm unsure where it should go. This will possibly be a lengthy post.
In about 2010 I signed up for a course through train2game, with a loan to pay for the fees by career development finance (pretty sure they're the same company, they're in the same building or were back then). I'll add here that I was majorly pressurised into the course by the people who came to my house to tell me about it. The guy rocked up, and told me that my situation (My partner is disabled and is/was on disability) was a joke, and if never feel good about myself unless I did the course. That I had no life prospects, and just spent over a hour telling me how rubbish my life was. He also said if I didn't sign up for the course then and there I might never be able to, despite me saying I needed time to think. He told me I would be able to cancel at any point and not owe the outstanding balance. I signed up, and started making the payments (which I couldn't even afford) of about £150 per month.
A few months down the line (4/5) I suffered a loss of a family member and no longer wanted to continue the course and rang and told them who then said I still owed the rest of the money. I sent letters disputing this to them, with information about how I'd signed up, the guy pressurising me etc.. and they kept saying basically tough. I told them that I wanted the payments I had paid back with interest. Also around this point I discovered the qualification they give which he advised me would be taken highly in the industry and was backed by Riga (I think that's who it was?), was a lie. Nobody recognised the qualification, it wasn't as recognised as university qualifications and tiga didn't back it? I mentioned this and they stopped responding. Then my mother died and I completely lapsed on following it all up.
Fast forward to this year, I've started recieving debt collectors letters about it, which I've responded it's barred now as been over 6 years, they informed me it's not as I spoke to them in 2011 but would get me more info and then sold the debt to somebody else who have also sent me a debt collectors letter.
I want to know where I stand in this matter? Should I again pursue a refund from them for them mis-selling the course to me or has that ship sailed now?
Any advice appreciated. Thanks so much.

[Roxyd]

Re: Old train2game course, debt collectors letters. Disputed years ago?

Just wait for a response from either, if they don't provide the agreement they cannot enforce. They can bring court action but you can defend it on the basis of non compliance with your formal CCA request - as well as the statute barring, misselling and absence of service.

Have you checked your credit file ( noddle is free) and does it show on there at all ?

Hi [MENTION=6]Amethyst[/MENTION],
Checked noddle it doesnt show anywhere on there.

Also received a letter back from Career Development Finance this morning with the £10 order included and the £1 order also. It said
" we write with reference to your recent communication, received in to our office regarding a subject access request.
As you will be aware, your loan agreement was sold by CDF to Cabot Financial in December 2011. You should therefore contact Cabot directly with your request for data."

Looking like nobody has any of the documents anymore! Still had no response from Cabot for my credit agreement request.

[Amethyst]

Re: Old train2game course, debt collectors letters. Disputed years ago?

Just wait for a response from either, if they don't provide the agreement they cannot enforce. They can bring court action but you can defend it on the basis of non compliance with your formal CCA request - as well as the statute barring, misselling and absence of service.

Have you checked your credit file ( noddle is free) and does it show on there at all ?

[Roxyd]

Re: Old train2game course, debt collectors letters. Disputed years ago?

Don't bother with Moat actually they were dissolved in Feb 2016

Quantum are still about but have changed their name to quantum skills construction Ltd https://beta.companieshouse.gov.uk/company/07230866


Yeah just try the t2g Ltd one ...

Sorry been poorly. Will get that sent on monday. It's been 16 working days since I sent the request for the credit agreement to Cabot and career development finance and no reply from either? I wrote for them to reply within 14 working days. Where do I go from here?
Thanks

[Amethyst]

Re: Old train2game course, debt collectors letters. Disputed years ago?

Don't bother with Moat actually they were dissolved in Feb 2016

Quantum are still about but have changed their name to quantum skills construction Ltd https://beta.companieshouse.gov.uk/company/07230866


Yeah just try the t2g Ltd one ...

[Amethyst]

Re: Old train2game course, debt collectors letters. Disputed years ago?

Yes I made sure to include my old address in the letter. Quite frustrating!
Yes I originally complained to the address I had for train2game from my paperwork, which I've frustratingly lost. I wrote to them, and received letters back but it's all been lost in the move.

okay well don't worry, if they really have nothing about you on their systems it will go against them in the end.

You could try their registered data protction address

Registration Number: ZA004673

Date Registered: 13 June 2013 Registration Expires: 12 June 2018

Data Controller: TRAIN2GAME LTD

Address:
20-22 SOMERVILLE HOUSE
HARBORNE ROAD
BIRMINGHAM
B15 3AA
This register entry describes, in very general terms, the personal data being processed by:

TRAIN2GAME LTD

Nature of work - Provision of Adult Learning



Confusingly they seem to have three... but start with train2game Ltd

Others are

Registration Number: Z2294781

Date Registered: 30 July 2010 Registration Expires: 29 July 2017

Data Controller: QUANTUM SKILLS LIMITED

Address:
ENTERPRISE HOUSE
5 ROUNDWOOD LANE
HARPENDEN
HERTFORDSHIRE
AL5 3BW
Other Names:

SKILLSTRAIN
TRAIN 4 TRADE SKILLS
TRAIN2GAME
This register entry describes, in very general terms, the personal data being processed by:

QUANTUM SKILLS LIMITED

Nature of work - Training Company




And



Registration Number: ZA000901

Date Registered: 10 June 2013 Registration Expires: 09 June 2018

Data Controller: MOAT INFORMATION SERVICES LIMITED

Address:
1210 LINCOLN ROAD
PETERBOROUGH
CAMBRIDGESHIRE
PE4 6LA
Other Names:

ATL Practical Training
Train2Game

[sloane82]

Re: Old train2game course, debt collectors letters. Disputed years ago?

I was in the same situation and all I did was wrote a letter regarding sections 5-7 of the consumer protections for unfair trading regulations, 2008 watch the skill's train under scrutiny on google Robert Aiger video, that you have been hardsold, misrepresented mislead, pressurised under the situation that you were in financial dificulty, send an offer of a £1 as you are in financial difficulty to cabot when did they contact you regarding this, as after 6 year's. the course is now statute barred, ask for all your money back, and threaten them with small claim's court action.

- - - Updated - - -

Get your subject acess request and keep all evidence that you have as evidence, send a cheque off for £10.

- - - Updated - - -

Tiga are not accredited by Train2Game anymore.

[Roxyd]

Re: Old train2game course, debt collectors letters. Disputed years ago?

Grrrr. Maybe they've ditched details as it's over 6 years. Keep hold of that letter anyway. Did you give them the same name & address you had at the time you signed up ?

Also you remember when you complained originally after 4/5 months - who did you ring and did you get anything back in writing then ?

Yes I made sure to include my old address in the letter. Quite frustrating!
Yes I originally complained to the address I had for train2game from my paperwork, which I've frustratingly lost. I wrote to them, and received letters back but it's all been lost in the move.

[Amethyst]

Re: Old train2game course, debt collectors letters. Disputed years ago?

Grrrr. Maybe they've ditched details as it's over 6 years. Keep hold of that letter anyway. Did you give them the same name & address you had at the time you signed up ?

Also you remember when you complained originally after 4/5 months - who did you ring and did you get anything back in writing then ?

[Roxyd]

Re: Old train2game course, debt collectors letters. Disputed years ago?

Hi [MENTION=6]Amethyst[/MENTION] [MENTION=332]EXC[/MENTION]
I received a letter back from Marlborough today, with my letter and postal order inside, saying:
Please find enclosed your letter and postal order. We do not hold any account details for you, therefore we believe you may have been given our contact details in error.
I'm confused?
Thanks

[EXC]

Re: Old train2game course, debt collectors letters. Disputed years ago?

Also I don't know what to put for account reference for CDF as I've lost all my paperwork. On my letter from Cabot it tells me the reference number for train2game, like my personal identifier, should that be what I include there?

So on the CCA request where is says ''Account Reference'' put ''Account now with Cabot, their Reference Number xxxxx''

does the following seem ok? I'm using my mobile and can't figure how to attach so have copied and pasted, hope that's ok. This one's for CDF. Also as I moved address is it worth listing my old address in there to make it easier to find the information?

Yes and yes.

[Roxyd]

Re: Old train2game course, debt collectors letters. Disputed years ago?

[MENTION=332]EXC[/MENTION] [MENTION=6]Amethyst[/MENTION] does the following seem ok? I'm using my mobile and can't figure how to attach so have copied and pasted, hope that's ok. This one's for CDF. Also as I moved address is it worth listing my old address in there to make it easier to find the information?
Please supply the information I am entitled to under the Data Protection Act 1998 relating to the train2game course you supplied finance for with the personal reference number _________. I would be grateful if you would provide the following:
• Full copies of the contracts which you believe exist or have existed between myself and your organisation, including true copies of any documents you hold in support of this.
• A complete list of all transactions or statements relating to my account with your organisation.
• Copies of all documents which include any of my personal information including copies of any contacts or invoices, emails or computer records containing my personal information, or any records which pertain to this information.
• Full copies or transcripts of any correspondence in postal, email or any other format which you have between myself and your organisation.
• Where any previous information or records held have been deleted or disposed of, the methods used to do so, including dates, certificates or references confirming details of destruction. Where you are unable to provide such certificates, please provide a declaration signed by an authorised officer of your company, confirming the dates of destruction of this data.
• Full hard copy print outs of my personal or financial information, held in a digital, magnetic or any other format which is held in any archives, backups or other storage devices/locations.
Where you have used abbreviations ad/or codes, I would request that an accompanying sheet be provided so as to translate these abbreviations and/or codes and their meanings, I also request an accompanying appendices of the documents included. I have included payment of £10.00 for this request to be completed.
If you need any more information from me please let me know as soon as possible.
It may be helpful for you to know that a request for information under the Data Protection Act 1998 should be responded to within 40 days.
If you do not normally deal with these requests, please pass this letter to your Data Protection Officer. If you need advice on dealing with this request, the Information Commissioner’s Office can assist you and can be contacted on 03031231113 or at atico.org.uk

[Roxyd]

Re: Old train2game course, debt collectors letters. Disputed years ago?

Thanks a bunch [MENTION=6]Amethyst[/MENTION]! Any advice on what I should specifically be requesting in the SAR?
So glad I found you!
Also I don't know what to put for account reference for CDF as I've lost all my paperwork. On my letter from Cabot it tells me the reference number for train2game, like my personal identifier, should that be what I include there?

[Amethyst]

Re: Old train2game course, debt collectors letters. Disputed years ago?

Use Marlborough's address

TIGA, the network for games developers and digital publishers, and the trade association representing the UK video games industry, said today that it has terminated its relationship with Marlborough Information Services Ltd (MIS), the company behind Train2Game (T2G), the distance learning provider.

train2game.com/privacy-policy/As part of Marlborough Information Services, Train2Game is registered under the Data Protection Act 1998, registration number Z2202613 and the information ...

also on that page

How to contact Train2Game
We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please write to the address below.

Marlborough Information Services Ltd., 1st Floor, Kinsbourne Court, 96-100 Luton Road, Harpenden, Hertfordshire AL5 3BL

Just to confirm that T2G is Marlborough

[Roxyd]

Re: Old train2game course, debt collectors letters. Disputed years ago?

Marlborough Information Services Ltd., 1st Floor, Kinsbourne Court, 96-100 Luton Road, Harpenden, Hertfordshire AL5 3BL

@Amethyst can tell you if there's anything specifically to ask for in your SAR.

Just to be 100% sure. When I go on them it says they used to be train4skills I think it is, and no mention of them also being train2game. If I use the website you use to find address there's one specifically for train2game. Which should I use?
https://beta.companieshouse.gov.uk/company/06626943