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Hi All,
I am writing this on behalf of a friend and i am wondering what the chances are that he will win his case.
Back in 2013 he was contacted by vodafone saying that as he was a loyal customer and always paid his bills on time that he would be eligible to have a tablet free of charge as a gift. He said to vodafone that he would like more time to think about whether he would like to receive the tablet as a free gift or not. Without his permission vodafone sent him a tablet in the post. When he opened the box he found not only 1 but 2 tablets in the box. He visited his local vodafone store and the customer service representative said to him that he would arrange courier collection for the 2 devices as he didn't say that he would like to receive what he thought was going to be 1 tablet for free.
The courier never came to collect the devices. He then phoned Vodafone customer services up asking why a courier hasn’t come to collect the devices. He was then informed the tablets were Non-returnable. Customer Service told Him that He missed the deadline to return the devices and couldn’t do nothing about it even though he never agreed to signing up to anything in the first place.
He cancelled his direct debit for his current contract and because Vodafone had send him these tablets with a sim card his bill went to £90 a month without any notification that had he signed up to received a free tablet there was any cost for a monthly contract with that.
To this day the tablets have remained in the box with the security seals intact. the SIM card that was sent with the devices has also not been opened because he never ever agreed to signing up for this.
He has repeatedly called vodafone asking for proof of an electronic signature of the telephone recording that took place to say that he had given them permission to sign him up for the tablets in which they have never been able to give any evidence. His debt has been sold and passed around various debt agencies and we've finally now got to this stage where it is being taken to court.
Thanks for reading
Ashley
I am writing this on behalf of a friend and i am wondering what the chances are that he will win his case.
Back in 2013 he was contacted by vodafone saying that as he was a loyal customer and always paid his bills on time that he would be eligible to have a tablet free of charge as a gift. He said to vodafone that he would like more time to think about whether he would like to receive the tablet as a free gift or not. Without his permission vodafone sent him a tablet in the post. When he opened the box he found not only 1 but 2 tablets in the box. He visited his local vodafone store and the customer service representative said to him that he would arrange courier collection for the 2 devices as he didn't say that he would like to receive what he thought was going to be 1 tablet for free.
The courier never came to collect the devices. He then phoned Vodafone customer services up asking why a courier hasn’t come to collect the devices. He was then informed the tablets were Non-returnable. Customer Service told Him that He missed the deadline to return the devices and couldn’t do nothing about it even though he never agreed to signing up to anything in the first place.
He cancelled his direct debit for his current contract and because Vodafone had send him these tablets with a sim card his bill went to £90 a month without any notification that had he signed up to received a free tablet there was any cost for a monthly contract with that.
To this day the tablets have remained in the box with the security seals intact. the SIM card that was sent with the devices has also not been opened because he never ever agreed to signing up for this.
He has repeatedly called vodafone asking for proof of an electronic signature of the telephone recording that took place to say that he had given them permission to sign him up for the tablets in which they have never been able to give any evidence. His debt has been sold and passed around various debt agencies and we've finally now got to this stage where it is being taken to court.
Thanks for reading
Ashley
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