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Personal Car Hire Issue
Hello - I am here to ask advice about a Personal Car Hire experience gone bad.
I contacted this PCH online broker at the end of May (23 of May 2015) and I requested a quote which I signed as ok.
After the quote was signed, they presented me with a Personal Car Hire which had a clause titled "Quote Acceptance/Vehicle Order).
The verbiage reads
'I/we understand that by signing this form, I/we agree to order and accept delivery of the above vehicle/s under the terms specified once a credit line has been established. I/we may be liable for a cancellation fee which is equivalent to the value of the initial rental should I/we choose to cancel the order unless, delivery exceeds the above estimated date without your consent. This is not a credit agreement and all proposals will be subject to acceptance by credit underwriters. Plan will endeavour to adhere to the required delivery date and relay delivery information to me as provided by the manufacturer, although no guarantee can be given.'
The estimated delivery date was 28th of June 2015 (sunday)
As of the 19th of June early afternoon, I had not hear from them. So I sent a follow up email (all our correspondence is in writing) and asked how much longer I had to wait.
They told me they would deliver the finance agreement no later that Tuesday 23rd of June and that the car would need 7-10 days from the acceptance of the paperwork to be delivered to me.
I replied immediately telling them it was not acceptable to wait another 2 weeks.
On the 22th of June I saw an email that had been sent at 18:00 with the agreements, It needed witnesses and I work all day at client site so I could not get it done until Friday night (26/6) and sent it out next day delivery on Saturday (27/6).
The agreements were rejected because I had signed a part of the documents I should have not.
I printed, signed, found a witness and posted new documents again, they were again rejected because a space was blank.
The broker refused to accepted electronic copies of the documents saying they were legal documents and they needed the originals.
The Personal Car Hire quotation though was accepted in electronic form.
After the documents were rejected the last time, I really could not wait any longer (I am a consultant and throughtout all this I had to rent a car to be able to go to work everyday) so I requested they canceled the order.
They had not ordered the car (which they said would be ordered after the documents had been accepted) and, to speed up delivery, they had offered a car that was already in stock at the dealer.
Once I requested to cancel, I received bill for 780GBP which they are not willing to negotiate but they will reduce to 500 if I make a payment in full by 15th of July.
Does someone have any advice? Thank you!!!!
I contacted this PCH online broker at the end of May (23 of May 2015) and I requested a quote which I signed as ok.
After the quote was signed, they presented me with a Personal Car Hire which had a clause titled "Quote Acceptance/Vehicle Order).
The verbiage reads
'I/we understand that by signing this form, I/we agree to order and accept delivery of the above vehicle/s under the terms specified once a credit line has been established. I/we may be liable for a cancellation fee which is equivalent to the value of the initial rental should I/we choose to cancel the order unless, delivery exceeds the above estimated date without your consent. This is not a credit agreement and all proposals will be subject to acceptance by credit underwriters. Plan will endeavour to adhere to the required delivery date and relay delivery information to me as provided by the manufacturer, although no guarantee can be given.'
The estimated delivery date was 28th of June 2015 (sunday)
As of the 19th of June early afternoon, I had not hear from them. So I sent a follow up email (all our correspondence is in writing) and asked how much longer I had to wait.
They told me they would deliver the finance agreement no later that Tuesday 23rd of June and that the car would need 7-10 days from the acceptance of the paperwork to be delivered to me.
I replied immediately telling them it was not acceptable to wait another 2 weeks.
On the 22th of June I saw an email that had been sent at 18:00 with the agreements, It needed witnesses and I work all day at client site so I could not get it done until Friday night (26/6) and sent it out next day delivery on Saturday (27/6).
The agreements were rejected because I had signed a part of the documents I should have not.
I printed, signed, found a witness and posted new documents again, they were again rejected because a space was blank.
The broker refused to accepted electronic copies of the documents saying they were legal documents and they needed the originals.
The Personal Car Hire quotation though was accepted in electronic form.
After the documents were rejected the last time, I really could not wait any longer (I am a consultant and throughtout all this I had to rent a car to be able to go to work everyday) so I requested they canceled the order.
They had not ordered the car (which they said would be ordered after the documents had been accepted) and, to speed up delivery, they had offered a car that was already in stock at the dealer.
Once I requested to cancel, I received bill for 780GBP which they are not willing to negotiate but they will reduce to 500 if I make a payment in full by 15th of July.
Does someone have any advice? Thank you!!!!
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