Lowell wants medical report!

[zelda68]

Hi can anyone tell me please if Lowell dect collections can demand a medical report from either my gp or hospital specialest?
I rang them them and explained I no longer work as I am now disabled. They said they will send a pack to me to fill out and I will also need to send medical report. Can I refuse this as I do not think it any of their business. Thanks for taking time to read this.☺

[wales01man]

Re: Lowell wants medical report!

tell them tp pee off they cannot get your medical records without your permission

[Kati]

Re: Lowell wants medical report!

I was thinking the same thing tbh Wales

[nemesis45]

Re: Lowell wants medical report!

Hi can anyone tell me please if Lowell dect collections can demand a medical report from either my gp or hospital specialest?
I rang them them and explained I no longer work as I am now disabled. They said they will send a pack to me to fill out and I will also need to send medical report. Can I refuse this as I do not think it any of their business. Thanks for taking time to read this.☺

A letter to Mr Andrew Bartle, COO the Lowell Group to inform him that
you have confirmed to Lowell that you are now disabled and you will
not be disclosing sensitive personal medical data to a company that is
not likely to understand an cannot be trusted to protect such data i.e,
the Lowell Group.

nem

[zelda68]

Re: Lowell wants medical report!

Hi. Thank you for the reply. I will get a letter sent asap. Thanks again☺

[nemesis45]

Re: Lowell wants medical report!

Hi, Lowell seem to think they can demand anything they like, but the fact is they don't have any such powers, they are just a debt purchaser not a court.

Any problems Zelda come back here.
nem

[zelda68]

Re: Lowell wants medical report!

Thanks every body for replys☺. I rang them and now they just want a letter from gp. So I said not a chance and a letter was on its way to the co. So thank you ��

[Kati]

Re: Lowell wants medical report!

Let us know how you get on Zelda xx

[nemesis45]

Re: Lowell wants medical report!

Ok, that's good.

Let us know if anything more comes up.

nem

[Celestine]

Re: Lowell wants medical report!

Sorry to post against the flow somewhat!

I have had several Lowell cases successfully resolved through the provision of a GPs letter, these have been cases of hardship and financial stress caused directly by ill health and disability. Upon receipt of the letter, Lowell have suspended ALL collection activity and written off the debt.

They have an in house team for vulnerable cases like this and can be very receptive if you can evidence that your health literally prevents you from paying old debts.

So so although it may seem intrusive, it might actually be the way to get them off your back permanently.

Good luck xxx

[nemesis45]

Re: Lowell wants medical report!

I think it was the initial demand and the sending of a pack to be completed that
has caused the initial concern.
Lowell's customer (dis) service department does tend to parrot the " company script"
without considering any more reasoned approach.

nem

[Kati]

Re: Lowell wants medical report!

Sorry to post against the flow somewhat!

I have had several Lowell cases successfully resolved through the provision of a GPs letter, these have been cases of hardship and financial stress caused directly by ill health and disability. Upon receipt of the letter, Lowell have suspended ALL collection activity and written off the debt.

They have an in house team for vulnerable cases like this and can be very receptive if you can evidence that your health literally prevents you from paying old debts.

So so although it may seem intrusive, it might actually be the way to get them off your back permanently.

Good luck xxx

I think the point here was Lowells didn't ask for a GPs letter, they asked for a 'report' Maybe we've taken their request the wrong way, but surely there should be a way of them (DCAs) wording such requests so that they don't seem so demanding