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Hi
i received a default notice from V12 finance which advised if I paid in full by 26th Dec there would be no further charges or action. However the letter only arrived on 28th Jan. I called then straight away and they have moved my debt into someone else plus another £1000 fees. My parents confirmed with V12 that it only arrived on the 28th Jan. They said they would look into it and if they could remove the £1000 as I can pay the £475 in full. After 6 weeks and me calling them daily then weekly they have called today and said they are not removing the £1000 fees and I could not speak to them personally who investigated my complaint and I can’t appeal.
surely this can’t be right. The letter was dated 6th Dec there there is no franking or date on the envelope and I only received it on 28th Jan. Any advice please.
i received a default notice from V12 finance which advised if I paid in full by 26th Dec there would be no further charges or action. However the letter only arrived on 28th Jan. I called then straight away and they have moved my debt into someone else plus another £1000 fees. My parents confirmed with V12 that it only arrived on the 28th Jan. They said they would look into it and if they could remove the £1000 as I can pay the £475 in full. After 6 weeks and me calling them daily then weekly they have called today and said they are not removing the £1000 fees and I could not speak to them personally who investigated my complaint and I can’t appeal.
surely this can’t be right. The letter was dated 6th Dec there there is no franking or date on the envelope and I only received it on 28th Jan. Any advice please.
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