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Hello All.
I had an old energy account with orbit at the old house, there was a computer error on file which Orbit Adminstations agreed back in 2021 there was, time went on back and forth with the disagreement on the final pay of £900.00 even though i give them meter reading that wasnt used correctly.
so it got past over to Thebsbco who agreed a full and final payment, this was agreed in november 2022 and i have the receipt details on my back statement.
at the time i did get an email with the balance closed; full and final settlement agreed.
This year has been a dreadfull year of health for myself and my wife and ive miss placed the full and final settlement.
but funny enough ive got AIC chasing the debt, its on hold untill i can prove, i sent them the half statement but there chasing the 450 remaining,
so it looks like they have takening what i paid off, and then the debts been sold to a sibling firm of AIC, something called PERRY.
i didnt know i lost the paper work untill obvious im in need of it.
ive rang Thebsbco who gave me an email to ask for the paper work, all i get is this:
Good Afternoon,
We no longer act on behalf of the administrators of Orbit energy.
is there a template i can demand to get them to show corrospondance because obvious i have a receipt in my back of payment to them, i got old chasing emails from them, and by law they need to keep certain details on file.
so obvious they will have the email they sent me.
much help would be very kind, thank you.
PS: Defo should of kept it, silly me. but accidents happen.
I had an old energy account with orbit at the old house, there was a computer error on file which Orbit Adminstations agreed back in 2021 there was, time went on back and forth with the disagreement on the final pay of £900.00 even though i give them meter reading that wasnt used correctly.
so it got past over to Thebsbco who agreed a full and final payment, this was agreed in november 2022 and i have the receipt details on my back statement.
at the time i did get an email with the balance closed; full and final settlement agreed.
This year has been a dreadfull year of health for myself and my wife and ive miss placed the full and final settlement.
but funny enough ive got AIC chasing the debt, its on hold untill i can prove, i sent them the half statement but there chasing the 450 remaining,
so it looks like they have takening what i paid off, and then the debts been sold to a sibling firm of AIC, something called PERRY.
i didnt know i lost the paper work untill obvious im in need of it.
ive rang Thebsbco who gave me an email to ask for the paper work, all i get is this:
Good Afternoon,
We no longer act on behalf of the administrators of Orbit energy.
is there a template i can demand to get them to show corrospondance because obvious i have a receipt in my back of payment to them, i got old chasing emails from them, and by law they need to keep certain details on file.
so obvious they will have the email they sent me.
much help would be very kind, thank you.
PS: Defo should of kept it, silly me. but accidents happen.
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