Capital Resolve

[jon1965]

Hi all
Does anyone know who capital resolve are and what type of debts they collect. I have just had an email asking me to call them with a reference no. It is similar in format to my beloved MMF emails.
Of course I will wait until they contact me in writing with some details

[guitarman54]

Re: Capital Resolve

being hounded by these jokers too!!! do not speak to them,inform them that you will only continue in writing. check dca ans and cannots too,they have very limited powers and they are just scamming bullies.

[Kati]

Re: Capital Resolve

Definitely a DCA - although I haven't heard of them

Services

We provide three highly innovative services covering Trace & Collect, Tracing and Debt Recovery.
Mercury Trace & Collect
Trace and Collect is our core service and we have been the industry leaders for the past 20 years in this highly specialised niche. Mercury Trace & Collect is unique to the UK Debt Recovery market and provides adaptive commission rates from as low as 0%.
Zenith Trace
Tracing gone away customers has been the foundation of our business since we commenced trading in 1981.
Have you ever paid a trace fee for a new address and subsequently failed to collect from your customer? Maybe you were supplied with the same address you already held, or perhaps you have received a care of or transient address? Unsurprisingly, you probably failed to collect on those accounts.
If you recognise the above scenarios we think you will find the philosophy behind Zenith fundamentally different to what is currently on offer, and that it will go a long way towards preventing you from throwing good money after bad.
We call it 'intelligent' tracing, and once you have learnt more we feel sure you will understand why..
Resolution Debt Recovery

Capital Resolve has reinvented the way commission charges are implemented across all our service products, our Resolution Debt Recovery service is a prime example of our innovative approach. Similar to our Mercury Trace & Collect service, Resolution provides adaptive commission rates from as low as 0%.

Compliance

We view operational and security compliance not just as a mandatory legal and ethical requirement but as pivotal to our continued success.
All investigations and debt recovery procedures that we conduct are in compliance with the relevant UK regulatory legislation and industry guidelines including but not limited to:

• 30-Day Breathing Space rule
• Anti-money laundering responsibilities
• Consumer Credit Act obligations
• Credit Services Association Code of Practice
• Credit Services Association Tracing Guidance
• Data Protection Act
• Dealing with Vulnerable Customers/Mental Health Cases
• FCA Principles for Businesses (PRIN)
• OFT Debt Collection Guidance
• Payment Card Industry - Data Security Standard
• The Lending Board

In addition we have a number of key policies in place covering:
Information Security

Our Information Security Policy reflects ISO/IEC 27002:2005 and is built around its 39 control objectives. Our commitment is to promote security through appropriate and adequate resourcing that is maintained and reviewed regularly, or in response to a change in circumstances that may affect the risks to the information that we retain.
All new employees undergo mandatory information security awareness training as part of their induction and regular refresher workshops are held to reiterate the importance of information security.
Data Protection

We regard the lawful and correct treatment of personal information as very important and therefore ensure that personal information is treated correctly under rigorous controls in compliance of the Principles of Data Protection contained in the Data Protection Act 1998.
Vulnerable Customers

We have developed within our company specific processes for dealing with vulnerable customers, and to ensure that all customers are treated fairly.
Although we will apply intense and comprehensive strategies in the recovery of debts, we also recognise that some customers will require a more sympathetic, sensitive and practical approach. We endeavour to take into consideration the needs of vulnerable customers throughout the debt recovery process, and we are committed to work extensively with third parties where necessary.
In undertaking the recovery of monies owed to our clients we can call upon a wide range of methods to assist in the collection process, but we will ensure that when dealing with vulnerable customers these strategies will only be used when all other options have been exhausted, and where all statutory processes have been correctly followed.
Treating Customers Fairly

Long before TCF became an area of focus we had embedded our core value of fair treatment to everyone within our working culture ensuring that employees are trained to provide a professional and polite service, acting both quickly and sympathetically in all cases of financial hardship.
We will take the individual circumstances of a customer into consideration when dealing with each account and we will work with external money advice agencies, charities and care professionals to ensure that anyone who is classed as vulnerable is dealt with in a suitable manner.
Complaints

Whilst we always aim to achieve the highest possible standards in all areas of our business, and particularly in dealing with our customers, there can occasionally be times when mistakes are made.
Our complaints procedure is proven, effective and it meets the requirements of the Financial Conduct Authority.
If you are in anyway dissatisfied with the service we have provided we would request that you contact us by telephone, letter or email and we will provide you with an initial response within 1 working day.

Customer Online Services

If you have received correspondence from us (or our appointed Solicitors) then it is important that you either settle your account or make a proposal to us. Please do not ignore our attempts to contact you as this matter will not simply disappear.
If you are experiencing financial difficulties or dispute the amount claimed you should contact us immediately so that further action against you can be suspended.

[guitarman54]

Re: Capital Resolve

I have now received a letter threatening litigation from good old Capital Resolve. they say they are acting for their client MyJar!!! certainly have no idea what they are talking about. have already contacted them by mail with no response. do you think a tougher approach is now required? haven't signed anything either,agreement taken out online apparently!!! any advice is very welcome.

[Kati]

Re: Capital Resolve

I have now received a letter threatening litigation from good old Capital Resolve. they say they are acting for their client MyJar!!! certainly have no idea what they are talking about. have already contacted them by mail with no response. do you think a tougher approach is now required? haven't signed anything either,agreement taken out online apparently!!! any advice is very welcome.

Did you get a loan through MyJar (they used to be called TxtLoan)?
Their representative APR is ridiculously high ... 3943%

[guitarman54]

Re: Capital Resolve

no i didn't and would love to know what the hell they are playing at!!! they've used an old mobile number and email address from roughly 18 months ago,how nice of them.

[Kati]

Re: Capital Resolve

no i didn't and would love to know what the hell they are playing at!!! they've used an old mobile number and email address from roughly 18 months ago,how nice of them.

You could always try a prove it letter?

[guitarman54]

Re: Capital Resolve

good idea,will defo do that. watch this space!!!