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I need some assistance please 
My mother received a letter from a debt company on 23rd April 2014 stating money was outstanding from a mobile phone account and the debt company was assigned to collect it. It states there is outstanding call charges/line rental as well as early termination fees.
We went to the mobile phone shop concerned as my mother has never taken out a mobile contract let alone ever had a contract phone.
The man in the phone shop put in the details and nothing came up so gave us a number to call.
Went home and called the mobile company and they said the contract was a business tariff contract that was authorised verbally over the phone in 2009 by a Mr........ in my mothers account. We then tried to explain over the phone that my mother has no contract with the company nor has ever had a mobile contract with the company let alone a business tariff contract. In the end the woman said she would get it investigated.
On 10th May 2014 another letter came in the post from the debt company wanting payment for this outstanding fees and early termination fees.
Rang the mobile company again spoke to a man he said basically you need to speak to the investigation team then gave me the direct no to call.
Rang the number and it said something like caller put down phone so I thought its a Saturday no one in the office.
on 12th May 2014 rang the mobile company again as I wanted to know what was going on with the investigation and then I had more info to relay to the debt company. It appears there was no investigation team looking into it. the number I was given was not even valid. I was informed by the woman the account belongs to my mother and it is my mothers responsibility to pay this account. Even though someone else had verbally authorised the business contract and phone, let alone set up the account without my mothers knowledge, yet she is responsible for this bill.
Oh and when I questioned the bill the woman said it was over 10 years ago. I argued the point why was there NO correspondence then from the phone company with regards to a bill until 23rd April 2014 and then it was a debt agency and not the mobile company. I wanted to speak to a manager but they said no one available will call me back. Still waiting!
I then rang the debt agency and explained the situation they said the bill is from 16/9/2000 to 2nd May 2010. They said they was going to get back in touch with me once they have spoken to the mobile company. Still waiting!
Today I went on line live chat to the mobile company and they said go back to the mobile shop, where I had already explained to them I had already been there and they cannot help as they have no details on their system of my mother or this account ref on the letter.
I am thinking of contacting ombudsman, but not sure whether to wait a bit longer to see if the debt company/mobile company can resolve this.
So sorry for the long thread, can anybody give me any assistance please.
My mother received a letter from a debt company on 23rd April 2014 stating money was outstanding from a mobile phone account and the debt company was assigned to collect it. It states there is outstanding call charges/line rental as well as early termination fees.
We went to the mobile phone shop concerned as my mother has never taken out a mobile contract let alone ever had a contract phone.
The man in the phone shop put in the details and nothing came up so gave us a number to call.
Went home and called the mobile company and they said the contract was a business tariff contract that was authorised verbally over the phone in 2009 by a Mr........ in my mothers account. We then tried to explain over the phone that my mother has no contract with the company nor has ever had a mobile contract with the company let alone a business tariff contract. In the end the woman said she would get it investigated.
On 10th May 2014 another letter came in the post from the debt company wanting payment for this outstanding fees and early termination fees.
Rang the mobile company again spoke to a man he said basically you need to speak to the investigation team then gave me the direct no to call.
Rang the number and it said something like caller put down phone so I thought its a Saturday no one in the office.
on 12th May 2014 rang the mobile company again as I wanted to know what was going on with the investigation and then I had more info to relay to the debt company. It appears there was no investigation team looking into it. the number I was given was not even valid. I was informed by the woman the account belongs to my mother and it is my mothers responsibility to pay this account. Even though someone else had verbally authorised the business contract and phone, let alone set up the account without my mothers knowledge, yet she is responsible for this bill.
Oh and when I questioned the bill the woman said it was over 10 years ago. I argued the point why was there NO correspondence then from the phone company with regards to a bill until 23rd April 2014 and then it was a debt agency and not the mobile company. I wanted to speak to a manager but they said no one available will call me back. Still waiting!
I then rang the debt agency and explained the situation they said the bill is from 16/9/2000 to 2nd May 2010. They said they was going to get back in touch with me once they have spoken to the mobile company. Still waiting!
Today I went on line live chat to the mobile company and they said go back to the mobile shop, where I had already explained to them I had already been there and they cannot help as they have no details on their system of my mother or this account ref on the letter.
I am thinking of contacting ombudsman, but not sure whether to wait a bit longer to see if the debt company/mobile company can resolve this.
So sorry for the long thread, can anybody give me any assistance please.
