Robinson Way - Unauthorised Direct Debit

[Faithmovesmountains]

Hi,

I'd be grateful for a little informed advice please. Logged on to internet banking this morning and found that Robinson Way have set up a direct debit on my account, called the bank who cancelled it but could only tell me that it had been set up yesterday, didn't know the amount they intended to claim or any other details. On the advice of my bank, I called RW and told them that if they attempt to access my account again without my permission that I will pursue them for attempted fraud.

Although they wanted to take me through 'security' I refused, and just gave them their DD reference number. I have never had any contact with this company, no conversations (apart from this morning) and no letters.

How is it possible for them to get my bank details and set up a DD without my permission? I'm quite worried by this and wonder if I have any avenue for redress.

[teaboy2]

Re: Robinson Way - Unauthorised Direct Debit

If you have a debt with a company or creditor (loan) whom had your DD details, then its possible that sold they debt and passed on your banking details. Though they are certainly not allowed to set up a DD without your permission either in writing or verbally over the phone.

[CleverClogs]

Re: Robinson Way - Unauthorised Direct Debit

To me, this looks rather like a case of "identity theft" - someone has posed as Faith-mm and has first incurred a debt in Faith's name, then given Faith's bank details on a Direct Debit slip to pay off the debt when Robbers Way started to bother them.

If Faith had troubled to go through the "security" procedure with Robbers Way, I'd expect the security check to fail.

[Nibbler]

Re: Robinson Way - Unauthorised Direct Debit

Seen at least one other example of them doing this lately. Very very dodgy.

[CleverClogs]

Re: Robinson Way - Unauthorised Direct Debit

Seen at least one other example of them doing this lately. Very very dodgy.

Really?

If it is not ID "theft", shouldn't the matter be reported to Action Fraud and the OFT?

[Faithmovesmountains]

Re: Robinson Way - Unauthorised Direct Debit

Hi all,

I see how it may be possible to have passed on my payment details however, outside of my utilities and council tax, I never ever pay companies by DD but always standing order for the very reason that I do not wish them to have my details and control over amounts. I think I'm going to send a letter to RW asking them to justify their placing a DD on my account without permission (nor any communication between us) and asking where they got my details from and how. I'll then decide what to do with the information, I guess the first port of call is to get the mandate they submitted from my bank.

[seduraed]

Re: Robinson Way - Unauthorised Direct Debit

I would do the following . Go to your bank and reclaim the payment under the direct debit guarantee scheme . Place in writng a note with your branch that, they are not to accept any direct debits from RW . Inform them that you consider this action fraudulent . Ring Rw and rrecord the call. You don't need to tell them as you are trying to prevent or detect a crime . Then after the call write to them signed for stating that you consider the action fraudulent and with an outline of of the conversation . If it turns out there has been fraud then do as CC suggests and report the matter to action fraud .

[Nibbler]

Re: Robinson Way - Unauthorised Direct Debit

Really?

If it is not ID "theft", shouldn't the matter be reported to Action Fraud and the OFT?

http://forums.moneysavingexpert.com/....php?t=4891241

[Nibbler]

Re: Robinson Way - Unauthorised Direct Debit

http://www.consumeractiongroup.co.uk...ice-my-consent