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Hi this is my first post so here is a brief outline:
In 2005 I had a car from welcome car finance the repayments were £216pm, the total cost of the finance with interest
was approx £10,000. After paying approx £5000 I had to finish work due to my bipolar, I phoned WELCOME and informed them that I had finished work and that I could no longer afford the £216pm, they offered to drop the payments to £100pm which I accepted. About a year ago I asked WELCOME what my balance was and they told me I still owed £6000, this sounded like to much to owe so I asked them on 4 separate occasions for a statement of payments made, nothing ever came from them so I stopped the payments for a few months which i now know was not the right thing to do.
On Thursday a account manager from WELCOME phoned me to see why I has stopped the payments, when I told him the reason he asked me if I had sent the £10 fee for the statement, i explained that no-one had told me i needed to pay £10, he also asked me on which of my accounts i wanted the statement, i told him i only had one account and he informed me that when i dropped the payments the original account was closed and a new one opened to clear the original debt and account for the reduced payments.
Now i'm not the brightest of people but this sounds like re-financing to me for which they would surely have needed me to sign a new agreement, which i haven't by the way, hopefully someone can help forward with this matter.
In 2005 I had a car from welcome car finance the repayments were £216pm, the total cost of the finance with interest
was approx £10,000. After paying approx £5000 I had to finish work due to my bipolar, I phoned WELCOME and informed them that I had finished work and that I could no longer afford the £216pm, they offered to drop the payments to £100pm which I accepted. About a year ago I asked WELCOME what my balance was and they told me I still owed £6000, this sounded like to much to owe so I asked them on 4 separate occasions for a statement of payments made, nothing ever came from them so I stopped the payments for a few months which i now know was not the right thing to do.On Thursday a account manager from WELCOME phoned me to see why I has stopped the payments, when I told him the reason he asked me if I had sent the £10 fee for the statement, i explained that no-one had told me i needed to pay £10, he also asked me on which of my accounts i wanted the statement, i told him i only had one account and he informed me that when i dropped the payments the original account was closed and a new one opened to clear the original debt and account for the reduced payments.
Now i'm not the brightest of people but this sounds like re-financing to me for which they would surely have needed me to sign a new agreement, which i haven't by the way, hopefully someone can help forward with this matter.
msl:
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