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Hi all, I am new to forums and I apologise for the length of this post but I have a lot of facts that are relevant.
I have been looking at the threads and found a lot of the information incredibly helpful, however, I can't seem to find anything that relates to my problems exactly, so I am posting in the hope that someone can help me and guide me as to what the best course of action would be.
I recently applied for a joint account with my partner. After alot of back and forthing we were declined because something was showing on my credit report. So I looked at my experian credit report for the first time. On my credit report there were 2 defaults registered.
The first is probably the most complicated. I took out a loan with Lloyds TSB in 2007 for £2000 with repayments of just under £100 a month. I made payments on time and in full up until I got accepted into university in January 2009 due to start in September. Because of this I wanted to approach Lloyds and renegotiate the payments terms as I would no longer be able to afford the £100 a month repayments when I had no income as of September. I wrote to them several times from January to August begging them to reduce my repayments to something more affordable taking into consideration I wouldn't be working and would be struggling to make any payment at all. They constantly refused to help me. I then cancelled my direct debit and later found out that they had taken 2 payments from my overdraft which I had recently paid off using the loan that I had taken out with them which left my account with them in arrears by just over £200. I then received letters from them asking for payment which completely disregarded my previous communications with them. I replied and stated that I had tried over the course of several months to reduce my repayments and nothing had been done to help me. They then sent me an income and expenditure form which I completed and returned and never heard anything back including any demands for payment.
My credit report shows that the loan in question was 'settled' on 7/2/2008 with a balance of previously £908 and then finally at £0 with no defaults.
My credit report also shows a new entry for a Lloyds TSB loan entered on 13/1/2013 which allegedly start on 7/2/2008 (the date the other loan entry was settled) with a default date of 2/7/2010 and a balance of well over £1500. I have received no communication regarding this new entry, however I have moved address since taking out the original loan but this default is obviously preventing me from obtaining a bank account.
Can they do this? What is the best course of action to take? Obviously the settled date will leave my credit report on 7/2/2014 but the new entry is all completely wrong information.
The second query I have is that when looking at my credit report I also noticed another defaulted account with Lowell for £145 for Home retail group. It states the start date as 14/8/2008 and a default date of 13/1/2010 but the account history shows that the default date was a lot longer before and the balance has constantly gone from zero over a number of months and jumped back up to £145 which is as it stands as present. I have no other entry for this alleged debt from Home Retail Group, just the entry from Lowell. The default date could never have been 2010, I don't ever remember having this account but if I did - the default would have been around the same time as the Lloyds TSB loan.
My first guess is that the 'start dates' of these incorrect defaults on my account for both entries, is the date that the DCA purchased the debt? and that the default dates they have stated are maybe the dates that they entered the information on my credit report? - whichever way they have done this all of the information is wrong.
I recently sent an email to Lloyds TSB complaint department via their online form stating that I wish to query an entry on my credit report and stated the information of the entry in question - also that a duplicate entry for the same account is illegal and as the previous entry was settled, they are entering information on my credit report that is defamatory and abusing the data protection act and that I insist they remove the entry within 14 days to prevent a complaint to the ICO.
I also sent an email to Lowell to ask them to send me proof of the alleged debt that I owe along with proof that they are in fact legally entitled to collect the debt on behalf of Home retail group, and that I would not pay a debt that I do not know for sure is mine, and certainly not pay money to anyone that may not be entitled to it.
I haven't heard back from either as of yet. But in the meantime - what is the best course of action? Would it be wise to wait until they are both statute barred which I assume is next year before approaching the problems on my credit report? Or can I insist that these are removed regardless of it they are statute barred or not (I dont want to wake sleeping giants when I have so little time to go before it should legally be removed from my credit report anyway).
Thanks for reading and I hope you can give me some advice.
I have been looking at the threads and found a lot of the information incredibly helpful, however, I can't seem to find anything that relates to my problems exactly, so I am posting in the hope that someone can help me and guide me as to what the best course of action would be.
I recently applied for a joint account with my partner. After alot of back and forthing we were declined because something was showing on my credit report. So I looked at my experian credit report for the first time. On my credit report there were 2 defaults registered.
The first is probably the most complicated. I took out a loan with Lloyds TSB in 2007 for £2000 with repayments of just under £100 a month. I made payments on time and in full up until I got accepted into university in January 2009 due to start in September. Because of this I wanted to approach Lloyds and renegotiate the payments terms as I would no longer be able to afford the £100 a month repayments when I had no income as of September. I wrote to them several times from January to August begging them to reduce my repayments to something more affordable taking into consideration I wouldn't be working and would be struggling to make any payment at all. They constantly refused to help me. I then cancelled my direct debit and later found out that they had taken 2 payments from my overdraft which I had recently paid off using the loan that I had taken out with them which left my account with them in arrears by just over £200. I then received letters from them asking for payment which completely disregarded my previous communications with them. I replied and stated that I had tried over the course of several months to reduce my repayments and nothing had been done to help me. They then sent me an income and expenditure form which I completed and returned and never heard anything back including any demands for payment.
My credit report shows that the loan in question was 'settled' on 7/2/2008 with a balance of previously £908 and then finally at £0 with no defaults.
My credit report also shows a new entry for a Lloyds TSB loan entered on 13/1/2013 which allegedly start on 7/2/2008 (the date the other loan entry was settled) with a default date of 2/7/2010 and a balance of well over £1500. I have received no communication regarding this new entry, however I have moved address since taking out the original loan but this default is obviously preventing me from obtaining a bank account.
Can they do this? What is the best course of action to take? Obviously the settled date will leave my credit report on 7/2/2014 but the new entry is all completely wrong information.
The second query I have is that when looking at my credit report I also noticed another defaulted account with Lowell for £145 for Home retail group. It states the start date as 14/8/2008 and a default date of 13/1/2010 but the account history shows that the default date was a lot longer before and the balance has constantly gone from zero over a number of months and jumped back up to £145 which is as it stands as present. I have no other entry for this alleged debt from Home Retail Group, just the entry from Lowell. The default date could never have been 2010, I don't ever remember having this account but if I did - the default would have been around the same time as the Lloyds TSB loan.
My first guess is that the 'start dates' of these incorrect defaults on my account for both entries, is the date that the DCA purchased the debt? and that the default dates they have stated are maybe the dates that they entered the information on my credit report? - whichever way they have done this all of the information is wrong.
I recently sent an email to Lloyds TSB complaint department via their online form stating that I wish to query an entry on my credit report and stated the information of the entry in question - also that a duplicate entry for the same account is illegal and as the previous entry was settled, they are entering information on my credit report that is defamatory and abusing the data protection act and that I insist they remove the entry within 14 days to prevent a complaint to the ICO.
I also sent an email to Lowell to ask them to send me proof of the alleged debt that I owe along with proof that they are in fact legally entitled to collect the debt on behalf of Home retail group, and that I would not pay a debt that I do not know for sure is mine, and certainly not pay money to anyone that may not be entitled to it.
I haven't heard back from either as of yet. But in the meantime - what is the best course of action? Would it be wise to wait until they are both statute barred which I assume is next year before approaching the problems on my credit report? Or can I insist that these are removed regardless of it they are statute barred or not (I dont want to wake sleeping giants when I have so little time to go before it should legally be removed from my credit report anyway).
Thanks for reading and I hope you can give me some advice.
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