Westcot / Rockwell/ Arrow Global help plse

[Kafka]

Re: Westcot / Rockwell/ Arrow Global help plse

From what I've seen here and on other sites, Arrow will have bought the debt from MBNA and will be using Wescot as collection agents, that's been happening a lot lately. Wescot are probably the most incompetent DCA around despite all their 'scary', bright red letters (got quite a few myself!). :grin: Although Wescot also buy debts, they act mostly as collectors, whilst Arrow are debt purchasers rather than collectors.

Arrow are trigger-happy so keep an eye out for any future communications from them or on their behalf but, as long as they keep quiet, it's best if you do the same.:thumb:

That's some claim Parrot!

Moorcroft go straight in with letters from their 'Pre-Litigation Dept' and the Manchester muppets don't take a hint too easily when you ignore their calls for months.

Past Due Credit are still threatening me with court action over an account I settled with them a year ago.

Perhaps my favourite is Cabot, who famously sent someone a fabricated Notice of Assignment on the bank's headed paper but with the signature details from a different bank.

This was another Cabot classic and you can imagine the fun we had putting this letter together after they sent a letter of condolence fishing for money. They never did respond :tea:

http://www.penaltychargesforum.co.uk...nce-from-Cabot

[Kafka]

Re: Westcot / Rockwell/ Arrow Global help plse

Thankyou thats great advice. I have checked my husbands credit file , but not mine, and mine will show this Arrow / Westcot situation.
Thanks again.....I'm sure I will be back !

JD
There are formulas to how these different DCAs work and the advantage of the consumer advice forums is that there are people who have experience and knowledge of how they work. Always check before making contact or agreeing anything.

The common denominators are that they are interested in easy money and they will use any level of deceit and threat to get it. Where a DCA is only acting as a collecting agent they usually back off when they realise you can't be intimidated, know your rights, and won't give them an easy ride. Obviously it's a different game if they have actually bought a debt, but remember that they buy up old written-off debts for around 5% of the total. They always try to get 100% from you, but in practice you can usually get a much better settlement deal if they own it, providing you drive a hard bargain and make it clear that they will have a hard time with you unless they settle favourably.

[FlamingParrot]

Re: Westcot / Rockwell/ Arrow Global help plse

Thankyou thats great advice. I have checked my husbands credit file , but not mine, and mine will show this Arrow / Westcot situation.
Thanks again.....I'm sure I will be back !

From what I've seen here and on other sites, Arrow will have bought the debt from MBNA and will be using Wescot as collection agents, that's been happening a lot lately. Wescot are probably the most incompetent DCA around despite all their 'scary', bright red letters (got quite a few myself!). :grin: Although Wescot also buy debts, they act mostly as collectors, whilst Arrow are debt purchasers rather than collectors.

Arrow are trigger-happy so keep an eye out for any future communications from them or on their behalf but, as long as they keep quiet, it's best if you do the same.:thumb:

[JammyDodger41]

Re: Westcot / Rockwell/ Arrow Global help plse

Thankyou thats great advice. I have checked my husbands credit file , but not mine, and mine will show this Arrow / Westcot situation.
Thanks again.....I'm sure I will be back !

[Kafka]

Re: Westcot / Rockwell/ Arrow Global help plse

If you haven't done so already I suggest you check your credit file and that should tell you who is the registered owner of each account. That doesn't necessarily mean that the Assignment process was correctly done, but it usually means that the stated owner is recognised as such by the original one (if different), as they have assumed the rights as Data Controller. That will give you some clarity on the ownership.

You can download your credit file for a £2 fee online with Experian - see link at their homepage here
http://www.experian.co.uk/

The other thing that is always useful is to send SAR to each of the original creditors, so you are fore-armed about all the personal data they hold on you. If they have assigned a debt then the SAR should reveal the Notice of Assignment as well as any copies of the agreement they hold and charges applied. Cost is £10 to each firm, but always money well spent and if you had 2 with MBNA give both numbers and they are required to supply everything within the £10 fee.

[JammyDodger41]

Re: Westcot / Rockwell/ Arrow Global help plse

Great Thankyou both. I had assumed that Arrow were using Westcot sa the collection agents but when WEstcot then claimed they ahden't received my payments is when it got more confusing. we had two other MBNA debts last year, they were both sold to Activa which are who we make repayments to, and a Capital One debt is with Fredricksons. Does that all sound pretty much par for the course?

[FlamingParrot]

Re: Westcot / Rockwell/ Arrow Global help plse

You are right I am fairly new to this. About a year old. We are on a DMP , have been since Jan 2011. All debts have been dafualted and some have gone to various DCAs. I do get confused as to which are collection companies rather than DCA's.

Most DCAs perform both functions: they act as collection agencies acting for the OC but also as debt purchasers.

The original Credit card companies always tell me the debts have been sold when in some cases I dont believe they have.

When a debt has been sold you should receive a Notice of Assignment, see this post ---> http://www.legalbeagles.info/forums/...993#post280993

My reason for asking re the Westcot, Arrow , Rockwell situation is that we are committed to paying the debts and having paid nothing since July last year I was unsure of what was going on really. I dont think I have had Deeds of Assignemnt. I had a letter from MBNA to say debt being passed to Arrow and one from Arrow to say Westcot dealing with it on their behalf. After that it was just letters from Rockwell. Coudl there be more than one company chasing the same debt ?

Have you not received a Notice of Assignment? Because last year MBNA sold almost all their outstanding accounts to Arrow, so it's very likely your would also have been sold rather than just given to them for collection, I believe Arrow are debt purchasers rather than collections agents ---> http://www.arrowglobal.net/services/...solutions.aspx

Things can get a bit confusing because debt purchasers also outsource collection activities to other DCAs like Wescot and Rockwell, who would be chasing on their behalf.

I am not feeling scared or threatened , I know what I am dealing with enough for it not to worry me, but I would like to know who has the debt if its not MBNA . if you think I should sit back and wait then thats what I will do !!! You are all far more knowledgeable than me so I will go with your advice which is much appreciated.

I would say this is the best thing to do for now, why rock the boat? If you ever hear from Arrow or anyone again, then it would be wise to send a CCA request as noted here :thumb: ---> http://www.legalbeagles.info/forums/...765#post311765

[Kafka]

Re: Westcot / Rockwell/ Arrow Global help plse

Just to clarify, DCAs both buy old debts as their own, and they can act as a collecting agent on behalf of the creditor. These people are chancers looking for an easy buck, so its quite possible to have more than one chasing you at the same time. Some debt collectors such as Mercers (Barclays) and Metropolitan (HSBC) portray themselves as DCAs, but are actually sections of those banks. It is always important to clarify who actually owns the account before you make any agreement on repayment.

The process of Assignment is a legal one where the owner of the debt sells it to someone else when you have broken the terms of the original agreement it has therefore been terminated. The process requires the owner to write you a formal letter called a Notice of Assignment, which informs you that the account has been sold. Unless that process has been done correctly, there is doubt about the legitimacy of the DCA to claim ownership. It is common practice for DCAs to produce these themselves on the banks' headed paper and send them together with their own letter to say they bought it. I have one case where Cabot did this and the two letters clearly came off the same printer on the same day. In another case I helped with, Cabot sent a NoA supposedly from the bank, but used the wrong signature for a different bank. These are just examples of tricks that DCAs use to deceive people and they operate deception on an industrial scale because they are ineffectively regulated and know that they can easily get away with it.

[JammyDodger41]

Re: Westcot / Rockwell/ Arrow Global help plse

You are right I am fairly new to this. About a year old. We are on a DMP , have been since Jan 2011. All debts have been dafualted and some have gone to various DCAs. I do get confused as to which are collection companies rather than DCA's. The original Credit card companies always tell me the debts have been sold when in some cases I dont believe they have.

My reason for asking re the Westcot, Arrow , Rockwell situation is that we are committed to paying the debts and having paid nothing since July last year I was unsure of what was going on really. I dont think I have had Deeds of Assignemnt. I had a letter from MBNA to say debt being passed to Arrow and one from Arrow to say Westcot dealing with it on their behalf. After that it was just letters from Rockwell. Coudl there be more than one company chasing the same debt ?

I am not feeling scared or threatened , I know what I am dealing with enough for it not to worry me, but I would like to know who has the debt if its not MBNA . if you think I should sit back and wait then thats what I will do !!! You are all far more knowledgeable than me so I will go with your advice which is much appreciated.

It is all a bit confiusing though !

Thankyou so much.....

[FlamingParrot]

Re: Westcot / Rockwell/ Arrow Global help plse

So just sit back and wait............ ?

That's exactly what I've been doing… not heard from anyone for a year!

Thankyou Flaming Parrot, I was jsut a bit concerned if another DCA got involved I would be in even more of a pickle, not knowing where or who had the debt.

Debts get passed round DCAs until they gets sold. You'll know who's chasing it when you hear from them. When a debt is sold rather than just farmed out for collection you will get a notice of assignment (NoA). You cross that bridge when you come to it. :amen:

[Kafka]

Re: Westcot / Rockwell/ Arrow Global help plse

41
You seem to be new to this and have no idea what you're dealing with!

Last year I had 3 DCAs chasing me over a small electricity bill that I settled in 2011, including the one I settled the bill with. These people are hopeless muppets who will do anything if they think there's a chance of easy money. They thrive on threats and rely on people being afraid of them.

[JammyDodger41]

Re: Westcot / Rockwell/ Arrow Global help plse

Thankyou Flaming Parrot, I was jsut a bit concerned if another DCA got involved I would be in even more of a pickle, not knowing where or who had the debt.

[JammyDodger41]

Re: Westcot / Rockwell/ Arrow Global help plse

So just sit back and wait............ ?

[FlamingParrot]

Re: Westcot / Rockwell/ Arrow Global help plse

Back again. I have heard nothing from anyone and consequetly paid nothing on this debt since July 2012.

The Statute Barred clock is ticking! :clock:

Arrow, Westoctt adn Rockwell have all gone qiuet. Should I do the same ? Sit tight and wait for them to get in touch with me ? I am slightly nervous about doing this, but I wouldnt know who to pay anyway !

Does anyone have any thoughts on my next move please ?

Chances are, the account is being passed to another DCA. No point in doing anything till you hear from someone. Let sleeping dogs lie...

...I haven't heard a peep from anyone for a year now! :clock::clock::clock:

[Kafka]

Re: Westcot / Rockwell/ Arrow Global help plse

Put the kettle on...:whistle: