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Halifax Handed MY Acct to Robinson Way without Telling Me!
Briefly
I had an agreement in writing that Halifax would freeze my payments on my CC and be back in touch with me at some point in the future to review the situation.
This morning I had a call from Robinson Way DCA asking me to make full payment to them.
The RW caller actually pretended to be a former neighbour of mine - I had no idea what the call was about or even that Halifax had passed my debt on.
Called Halifax reminding them of their agreement - they said it was nothing to do with them as Recoveries had passed my account to Robinson Way. This was done without any notification to me, in my letter from them they said they would contact me if the account was being moved on to recoveries. I know they mustn't have done this or they would have told me they'd done this on the call.
What do I do now? If Halifax had contacted me then I would have reviewed the agreement with them, now I'm feeling very concerned that I'm in a situation I can't handle.
I also had a no "phone calls" arrangement with Halifax and I'm concerned now that I'm going to get tons of calls from RW.
Any advice please?
I had an agreement in writing that Halifax would freeze my payments on my CC and be back in touch with me at some point in the future to review the situation.
This morning I had a call from Robinson Way DCA asking me to make full payment to them.
The RW caller actually pretended to be a former neighbour of mine - I had no idea what the call was about or even that Halifax had passed my debt on.
Called Halifax reminding them of their agreement - they said it was nothing to do with them as Recoveries had passed my account to Robinson Way. This was done without any notification to me, in my letter from them they said they would contact me if the account was being moved on to recoveries. I know they mustn't have done this or they would have told me they'd done this on the call.
What do I do now? If Halifax had contacted me then I would have reviewed the agreement with them, now I'm feeling very concerned that I'm in a situation I can't handle.
I also had a no "phone calls" arrangement with Halifax and I'm concerned now that I'm going to get tons of calls from RW.
Any advice please?
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