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Not sure if anyone has seen this or posted on it (I've just found it searching for something else on Daily Mirror (not my choice of read I hasten to add!!) website .............
Debt collectors 1st Credit forced to shape up.
By Andrew Penman on Feb 25, 09 04:47 PM http://blogs.mirror.co.uk/investigations/debts/
Debt collection firm 1st Credit Ltd has been made by the Office of Fair Trading to clean up its act.
The OFT took action after an investigation found that some of its business processes and procedures "failed to meet satisfactory standards".
Now 1st Credit, of Reigate, Surrey, and its associate companies must:
* refrain from issuing statutory demands warning of bankruptcy where it is unlikely that proceedings will be initiated;
* not discuss legal action with consumers unless it is likely that such action will be taken;
* ensure that sensitive cases involving vulnerable individuals, for example those with mental health or medical problems, are dealt with appropriately;
* ensure that all matters of concern raised with them by the free advice sector and other third parties are dealt with appropriately.
The 1st Credit website says "We aim to negotiate and resolve with professionalism and integrity". Let us know if that's not happening.
Full details from the OFT ............................
http://nds.coi.gov.uk/Content/Detail...6&NewsAreaID=2
Debt collectors 1st Credit forced to shape up.
By Andrew Penman on Feb 25, 09 04:47 PM http://blogs.mirror.co.uk/investigations/debts/
Debt collection firm 1st Credit Ltd has been made by the Office of Fair Trading to clean up its act.
The OFT took action after an investigation found that some of its business processes and procedures "failed to meet satisfactory standards".
Now 1st Credit, of Reigate, Surrey, and its associate companies must:
* refrain from issuing statutory demands warning of bankruptcy where it is unlikely that proceedings will be initiated;
* not discuss legal action with consumers unless it is likely that such action will be taken;
* ensure that sensitive cases involving vulnerable individuals, for example those with mental health or medical problems, are dealt with appropriately;
* ensure that all matters of concern raised with them by the free advice sector and other third parties are dealt with appropriately.
The 1st Credit website says "We aim to negotiate and resolve with professionalism and integrity". Let us know if that's not happening.
Full details from the OFT ............................
http://nds.coi.gov.uk/Content/Detail...6&NewsAreaID=2
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