Barclay card have stopped taking my arranged payment

[dontletthem]

Hi everybody

I ran into financial difficulties 2.5 years go and arranged with Barclaycard (peviously Egg) to pay £75 per month with interest and charges frozen on a £10,000 debt. This was paid by direct debit and I have not missed any payments. I have just noticed that they have stopped taking the money - the last one being in November. Does anyone know what this means? Is it a prelude to heavier action? Thanks for any advice.

[nemesis45]

Re: Barclay card have stopped taking my arranged payment

Hi, could be that Barclaycard have sold the account.
Check credit reference files it may show what's happened.
Have you changed the card e.g. a replacement due to lost or damaged card?

nem

[dontletthem]

Re: Barclay card have stopped taking my arranged payment

Hi, could be that Barclaycard have sold the account.
Check credit reference files it may show what's happened.
Have you changed the card e.g. a replacement due to lost or damaged card?

nem

Hi and thanks, I've checked my credit files and there is nothing to say that they have sold the account and the card was withdrawn ages ago.

[nemesis45]

Re: Barclay card have stopped taking my arranged payment

In that case it could another of Barclaycard's renowned cock ups!
Would be worth checking with them what's happened, leaves you
in good stead if the collection activity is escalated.

nem

[seduraed]

Re: Barclay card have stopped taking my arranged payment

Do everything in writing, email is fine. that way you have a trail . Memories can be very selective in large companies and transcripts are sometimes "lost".

[dontletthem]

Re: Barclay card have stopped taking my arranged payment

In that case it could another of Barclaycard's renowned cock ups!
Would be worth checking with them what's happened, leaves you
in good stead if the collection activity is escalated.

nem

So best to tell them about it rather than keep quiet?

[nemesis45]

Re: Barclay card have stopped taking my arranged payment

Yes I think so as you have been making on time payments regularly you don't want to give BC an opportunity to escalate the collection activity.

nem