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The wife got a letter through from capital one today, saying they were sorry but they had missed her payment they received July and had now tracked it down and applied it to her account. No word about the 38 quid in fees they applied for the privilege of them losing the payment.
After calling them up, they have reversed the fees but have strangely refused to remove the 'missed payment' marker on her credit report. Bearing in mind we have it in writing that she paid (the date they acknowledge receipt of the payment was before the due date) and they lost the payment at their end. They agreed it was their fault, reversed charges but wont remove the black mark?
While she was on the phone, she notified them of her vision problems and also our recent marriage and asked them to update their records. They want an original copy (not photocopy) of our marriage certificate sent to them before they will do so (??) but what takes the mickey is the response to the bit about eyesight and needling large print. And I quote
What a bunch of *insert nasty words here*
After calling them up, they have reversed the fees but have strangely refused to remove the 'missed payment' marker on her credit report. Bearing in mind we have it in writing that she paid (the date they acknowledge receipt of the payment was before the due date) and they lost the payment at their end. They agreed it was their fault, reversed charges but wont remove the black mark?
While she was on the phone, she notified them of her vision problems and also our recent marriage and asked them to update their records. They want an original copy (not photocopy) of our marriage certificate sent to them before they will do so (??) but what takes the mickey is the response to the bit about eyesight and needling large print. And I quote
We need a doctors report before we can action that. Can't you just use a magnifying glass?
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