Old Sainsbury's credit card

[Steveho]

Very old Sainsbury's credit card, sold to Arrow global in 2011, managed by Dysden Fairfax since 2011.
In 2023, assignment from Arrow global to Arrow
Poplar, and managed by Capquest, still paying through Drysdens, as acting solicitors.
Submitted a sar recently , received cca and terms,had statements going back to 2011, no default notice and statements missing back to Inception in 2025.
Went back to Drysdens and formally requested missing statements of account and default notice.
Also mentioned on the missing statements there were several late payment fees of £25.00.
Drysdens got back yesterday with the cca and terms, and said they are closing the account and we would need to contact Capquest.

Any advice on next steps would be greatly appreciated.
Thanks
Steve

[Steveho]

Hello V
An update about your account
• Client Name: Sainsbury's Bank PLC
• Client Reference Number: 512687981
We’ve now collated all relevant information in accordance with your recent request.
Enclosed you’ll find :
• All Information held by Capquest
• All Information held by Drydensfairfax
• Your original Notice of Assignment Letter (dated: 04.08.2011 )
• Your new Notice of Assignment Letter (dated: 22.0 8.2023 )
• A c opy of the Capquest Privacy Notice
We note your request for a copy of Default Notice and originator statements, due to the age of
the account, there is no post -sales support and we are unable to request this documentation from
Sainsbury's Bank PLC .
Please find enclosed our Guidance Notes on specific document requests.
We hope that the information we’ve enclosed satisfies your request , however if you’d like to
discuss this further, please get in touch.
Yours sincerely,
Capquest
This letter
This letter is dated: 28/05/206