Tweet
Okay here it goes
At the end of my tether with Capital One
Got response today - refusing debt write off saying I dont met their criteria
I dont get it
I provided detailed income and expenditure, provided proof of benefit entitlement, medical evidence supplied, letters from 3 other creditors who agreed debt write offs.
Refused point blank to write off nearly £400
When they gave me credit, failed to perform a creditworthiness assessment under chapter 5 of the FCA Consumer Credit Sourcebook, yet failed to accept responsibility.
Where do I stand?
At the end of my tether with Capital One
Got response today - refusing debt write off saying I dont met their criteria
I dont get it
I provided detailed income and expenditure, provided proof of benefit entitlement, medical evidence supplied, letters from 3 other creditors who agreed debt write offs.
Refused point blank to write off nearly £400
When they gave me credit, failed to perform a creditworthiness assessment under chapter 5 of the FCA Consumer Credit Sourcebook, yet failed to accept responsibility.
Where do I stand?
