Lloyds Bank Credit Card - Section 75 Claim

[100mel]

Paid deposit on a website design via Lloyds Bank Credit Card. In short the provider failed to deliver anything breaching his own terms and conditions. I have made a claim via credit card company providing all documentation by recorded delivery. However, I am being delayed at every turn - letters are never answered and I cannot get any information by telephone. I am totally frustrated at every turn. Wonder if anyone has any suggestions as to what I might do to put some pressure on them to resolve this situation? Do I raise a complaint via Lloyds? Go to FOS? Any suggestions gratefully received.

[R0b]

Re: Lloyds Bank Credit Card - Section 75 Claim

How long has it been? I'd be inclined to go to the FOS if it's been over 8 weeks they might just take it on rather than going through the hoop of making a formal complaint and then waiting 8 weeks.

Alternatively you could send a letter before claim with the intention of issuing legal proceedings but the FOS is probably going to be your better option as its free for starters. Even if they don't take your complaint on, they might contact Lloyds to give them a nudge.

[100mel]

Re: Lloyds Bank Credit Card - Section 75 Claim

How long has it been? I'd be inclined to go to the FOS if it's been over 8 weeks they might just take it on rather than going through the hoop of making a formal complaint and then waiting 8 weeks.

Alternatively you could send a letter before claim with the intention of issuing legal proceedings but the FOS is probably going to be your better option as its free for starters. Even if they don't take your complaint on, they might contact Lloyds to give them a nudge.

I've had a reply in the form of a holding letter saying that they might look at it sometime in March.........is there a template I could use or modify for a LBA?