ltsb default

[javorb5]

5 years ago i had account maintenance charges on my account after going overdrawn whilst in debt management,i tried to get them to give a temp overdraft this was declined ,i tried to pay £15 /week if they could stop charges they declined ,eventually i had to add it to my debt management plan ,it was now £840 ,i then paid through dmp,unknown to myself due to months of problems with mail in our street i found out that they had defaulted it ,i had not received a pre default notice due to mail probs ,mail probs were so severe for 4-5months that a neighbour was deported due to falling out with people from the other street that was also having mail probs.i tried to explain the situation but their attitude was we posted it and would not resend a pre default letter,last month i wrote querying the charges and default ,they are willing to give me £450 off the charges but nothing on default ,so they are giving me a refund of more than 50% of the charges but wont look at the default ,who can i write to at ltsb who is higher than a customer service consultant ,i tried a customer service manager but the consultant answered .any help would be appreciated .

[Rico]

Re: ltsb default

Hi Javorb,

Try a face to face meeting with your local branch manager.

Good luck.

Rico.