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New here hoping to get some advice.
I bought a TV on 15th April 2021. In september I noticed that the TV essentially turned off without turning back on by remote and recorded this on my phone which is backed up onto Google Photos. I never reported this to Sony. Last week (around 12th November) the TV did the same thing and this time wouldnt respond for over 25 minutes before it restarted. Several times the TV turned itself on randomly at night time (usually around 3am). I thought this was Sky Q so didnt report.
The Sony Centre sent an engineer out who then replaced the main PCB board and returned the TV. When the TV came back I noticed that the screen had now developed Shadows, the frame around the front of the TV was very loose and the casing was not fitted correctly. I informed Sony Centre that due to the TV not being fit for purpose after a repair I Reject the repair and want to return. The store stated that Sony views it as 2 repairs which I pushed back on. He said usually Sony will goto court but he would like to resolve as the store rather than the Manufacturer and he would give me a call back.
What is my postition on this... can he refuse the right to reject? I am only wanting it replaced not refunded unless he prefers that.
Thanks in advance.
Robert
I bought a TV on 15th April 2021. In september I noticed that the TV essentially turned off without turning back on by remote and recorded this on my phone which is backed up onto Google Photos. I never reported this to Sony. Last week (around 12th November) the TV did the same thing and this time wouldnt respond for over 25 minutes before it restarted. Several times the TV turned itself on randomly at night time (usually around 3am). I thought this was Sky Q so didnt report.
The Sony Centre sent an engineer out who then replaced the main PCB board and returned the TV. When the TV came back I noticed that the screen had now developed Shadows, the frame around the front of the TV was very loose and the casing was not fitted correctly. I informed Sony Centre that due to the TV not being fit for purpose after a repair I Reject the repair and want to return. The store stated that Sony views it as 2 repairs which I pushed back on. He said usually Sony will goto court but he would like to resolve as the store rather than the Manufacturer and he would give me a call back.
What is my postition on this... can he refuse the right to reject? I am only wanting it replaced not refunded unless he prefers that.
Thanks in advance.
Robert
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