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Identity theft - credit agreement and purchased goods from 'STUDIO' in my name

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  • Identity theft - credit agreement and purchased goods from 'STUDIO' in my name

    On Monday 4th May 2020 I received a parcel from 'studio', inside it was a tshirt and an invoice for an order worth 16.99.

    A credit account has been set up in my name and the tshirt purchased via credit. I emailed the company to tell them that I had not placed this order, and have had no reply.

    Today 6th May 2020, I received a welcome pack from Studio for my personal credit account. Inside it has a credit agreement contract and a direct debit form to fill in.

    I have never heard of this company before, I have not set up an account with them, and I have not made this purchase.

    The purchase was made on 29th April according to the invoice slip. I have again emailed the company to tell them I have not opened this account, and not purchased the tshirt, I also contacted them via facebook messenger. I tried calling them, but their phone lines are closed due to covid-19.

    Please help, I'm so worried about black marks on my credit rating, and potential escalation arising from this.

    Thank you, WorriedMuch.
    Tags: None

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