NatWest Blitzkreig- Part One- Franchise profit 2007

[Nattie]

I said i would give some exclusive to legal-beagles and so day 1 is this beautiful gem. NatWest Bank targets branches for the number of refunds it gives. Effectively if you are close to your budget you decline all refunds either Gesture of Goodwills and others. This does not affect the claims which are dealt with through Customer Relations Unit. The bank is targetting branches to increase income by 10% in the first half of the year. That means controlling stationery budgets, refunded fees, and PLP. The branch can get up to £600 per quarter in vouchers if they hit their targets. This is on top of any bonus that they may have achieved with regards to sales. With regards to refunds the bank want you to make sure that it is a bank error or they will decline it. Some of the tips we are encouraged to do is possibly negotiate with a customer for say 50% of the charges being refunded. The bank manager can only refund up to £50 in the branches.

NatWest beware I will be posting something more damning tomorrow.

[Fendyweather]

OMG I would sooooooooo love to know which dept. you work in, Lol Lol xxxx

Fantastic, incredibly interesting nuggets of info Nattie. Keep em coming. Personally Im riveted to this thread now. Fendy xxxx

[enaid]

It's like a treasure trail, you keep picking up the clues then BINGO!

[RLJ]

I'm hooked. This is better than a TV soap. Can't wait for the next instalment. Keep it coming Nattie

[Nattie]

the next instalment will be tomorrow and i know the topic already so keep watching for tomorrow. I still have some info that will be coming up tomorrow which may be of interest to everyone.

[Delta]

Oooooh I am all ears

[Nattie]

hopefully all eyes as there is no sound on the posts

[Delta]

Well you know what I meant!

[Nattie]

of course i did, but tomorrow will be a lovely read and something that is not on any other charges site. It is mentioned as a response but is not actually on any site in its full context. Tomorrow it will be open. And Monday is another beautiful post, and Tuesday will be even better.

[Delta]

Ooooh blimey, and what do you do for an encore?

[Nattie]

Juggle while having hot pokers shoved up the jacksie

[Delta]

Now that I would pay good money to see... but can you hang on till I get me charges back please

[RLJ]

Can i book a seat near the front for tommorrows show please?

[Imagine]

Blimey........... cheeky so and so's. Grrrrrrrrrrrrrrrrrr nutty west!!

Can't wait for tomorrow!!! xx

[veilside01702]

Hey Nattie.....the more I read of your posts....the more you sound like my Nutwest manager and my friend from school who works for nutwest here in essex.....lol
They both speak openly about how they think the charges suck.....lol
I often get asked how the claims going.....usually with a big grin....lol