Tweet
I have an OD with Santander of which nearly half is made up of various charges. I complained and eventually got a final response. Over the next few months I sort of ignored it all and Moorcroft started calling/writing to me. I then put in a complaint to the Fos (within the 6 months, they have replied, I disagreed and sent back my points) Meanwhile Moorcroft asked for the Fos reference number so I gave it to them along with a summary of my complaint.
I have now had two letters from Santander , first saying they need more time, the second saying they can not resolve it within the 8 weeks and I can go to the Fos. There is a different reference number on these letters to any I have seen before from santander/moorcroft/Fos. They are also using a variation of my name that they have not used before but is on another account that moorcroft have.
Should I just ignore them and let the fos do their stuff or tell them they are thick and it is already with the fos
Any thought
I am minded to leave well alone
I have now had two letters from Santander , first saying they need more time, the second saying they can not resolve it within the 8 weeks and I can go to the Fos. There is a different reference number on these letters to any I have seen before from santander/moorcroft/Fos. They are also using a variation of my name that they have not used before but is on another account that moorcroft have.
Should I just ignore them and let the fos do their stuff or tell them they are thick and it is already with the fos
Any thought
I am minded to leave well alone
Comment