Santander Standing Order Error

[foofoo77]

Yesterday a standing order was taken out of my Santander savings bank account that was not set up by my self for £1475.25. the fraud team froze all my accounts whilst investigating it, they had a copy of the mandate and it was a keying error from the bank, they have not yet refunded the money as they said they would and although they said they have un frozen my accounts it still hasn't gone through and my account are still frozen. I am stunned that a member of Santander can key in a mandate standing order and not check it and put it against my saving account without my authorisation or even notifying me, the standing order was for another one of Santander's customers and should never have been applied against my account. I have complained to customer services . they have sent me a text say the ref number of the complaint and that the complaint has been submitted and then two minutes after a text saying my complaint has been dealt with and a letter will be sent to me. have can within two minutes of the complaint being logged can they investigate it, resolve it and send me a letter. I am appalled by how I have been treated and Santander are clearly not interested.
Please can you advise me on how I take this further I feel this very serious and a clear breach of there security procedures that this error happened in the first place

[ukjerry]

Re: Santander Standing Order Error

Twice in two months Santander have applied fraudulent standing orders to my account. They admitted that they do not check SO signatures below a 'threshold' but refused to state what the threshold is.

The standing orders were to the credit of a) Hayes Cricket Club (£400 monthly) and b) Beckenham Conservatories (£300 monthly). After a) happened they promised to put a note on our account so that standing orders could not be actioned without consulting us first and also checking the signatures.

In instance b) they did neither!

As you can imagine I am spitting feather and don't know what to do next - why is a Bank allowed to do this with impunity? Why bother with mandates at all?

[TUTTSI]

Re: Santander Standing Order Error

I always find if you get no where with the customer services then write to the CEO of Santander.

Santander Group
Ms Ana Patricia Botin	Chief Executive
Email	ceo@santander.co.uk
Website	http://www.santander.co.uk
Twitter	@santanderuk
Address	NW1 3AN
Company Number	02294747

Twice in two months Santander have applied fraudulent standing orders to my account. They admitted that they do not check SO signatures below a 'threshold' but refused to state what the threshold is.

The standing orders were to the credit of a) Hayes Cricket Club (£400 monthly) and b) Beckenham Conservatories (£300 monthly). After a) happened they promised to put a note on our account so that standing orders could not be actioned without consulting us first and also checking the signatures.

In instance b) they did neither!

As you can imagine I am spitting feather and don't know what to do next - why is a Bank allowed to do this with impunity? Why bother with mandates at all?