Search
  • Welcome to the LegalBeagles Consumer and Legal Forum.
    Please Register to get the most out of the forum. Registration is free and only needs a username and email address.
    REGISTER
    Please do not post your full name, reference numbers or any identifiable details on the forum.

Natwest told my energy supplier I was dead!

Collapse
Loading...
X
Collapse
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous Next
  • #1

    Natwest told my energy supplier I was dead!

    Hi, can anyone advise please?
    NatWest returned my direct debit unpaid to EDF with the reason given as 'Account Holder Deceased'. I then started to receive letters from EDF addressed to my Executors. I complained initially to EDF as I assumed it was their mistake. They told me it was Natwest so I complained on October 16th and had the usual acknowledgement letter.
    What should I expect from them in the way of an apology for declaring me to be dead? I think it's hilarious by the way but, if I had a terminal illness it would be devastating. I do, however, lead an almost intolerably stressful life due to caring for an adult with a chronic illness (and I have 3 kids) and this has been yet one more ridiculous thing to deal with. What would you expect, any thoughts?
    Many thanks for reading
    Tags: None
    • 2 likes
  • #2
    Re: Natwest told my energy supplier I was dead!

    Lol as funny as it may be, what Natwest has done amounts to libel. For which you should seek considerable damages, for embarressment and distress caused, not to mention inconvience and effect it may have had on your energey supply and time it has taken for you to deal with the matter and have it corrected.

    Where you able to use your bank cards, access your bank account and use the hole in wall, or where they blocked too?
    Please note that this advice is given informally, without liability and without prejudice. Always seek the advice of an insured qualified professional. All my legal and nonlegal knowledge comes from either here (LB),my own personal research and experience and/or as the result of necessity as an Employer and Businessman.

    By using my advice in any form, you agreed to waive all rights to hold myself or any persons representing myself of any liability.

    If you PM me, make sure to include a link to your thread as I don't give out advice in private. All PMs that are sent in missuse (including but not limited to phishing, spam) of the PM application and/or PMs that are threatening or abusive will be reported to the Site Team and if necessary to the police and/or relevant Authority.

    I AM SO GOING TO GET BANNED BY CEL FOR POSTING terrible humour POSTS.

    The Governess; 6th March 2012 GRRRRRR

    Comment

    • #3
      Re: Natwest told my energy supplier I was dead!

      Yes it didn't affect anything else funnily enough. I assume that a clerk just hit a wrong button. Libel really? I hadn't even thought of that!

      Comment

      • #4
        Re: Natwest told my energy supplier I was dead!

        Yep any written statement stated as fact to a 3rd party, when it is not a fact at all (i.e. untrue), is libel! The fact it caused you embarrassment and distress (despite you finding it funny later) means your entitled to claim if you wished to for damages. Though they will likely give you a good will payment anyway.
        Please note that this advice is given informally, without liability and without prejudice. Always seek the advice of an insured qualified professional. All my legal and nonlegal knowledge comes from either here (LB),my own personal research and experience and/or as the result of necessity as an Employer and Businessman.

        By using my advice in any form, you agreed to waive all rights to hold myself or any persons representing myself of any liability.

        If you PM me, make sure to include a link to your thread as I don't give out advice in private. All PMs that are sent in missuse (including but not limited to phishing, spam) of the PM application and/or PMs that are threatening or abusive will be reported to the Site Team and if necessary to the police and/or relevant Authority.

        I AM SO GOING TO GET BANNED BY CEL FOR POSTING terrible humour POSTS.

        The Governess; 6th March 2012 GRRRRRR
        • 1 thank

        Comment

        • #5
          Re: Natwest told my energy supplier I was dead!

          Originally posted by sarannie View Post
          Hi, can anyone advise please?
          NatWest returned my direct debit unpaid to EDF with the reason given as 'Account Holder Deceased'. I then started to receive letters from EDF addressed to my Executors. I complained initially to EDF as I assumed it was their mistake. They told me it was Natwest so I complained on October 16th and had the usual acknowledgement letter.
          What should I expect from them in the way of an apology for declaring me to be dead? I think it's hilarious by the way but, if I had a terminal illness it would be devastating. I do, however, lead an almost intolerably stressful life due to caring for an adult with a chronic illness (and I have 3 kids) and this has been yet one more ridiculous thing to deal with. What would you expect, any thoughts?
          Many thanks for reading
          If the Direct Debit was returned unpaid due to insufficient funds then the bank has erroneously keyed in the reason code as payee deceased. It is a typing error but also it is a serious one since a company receiving such information assumes that the payee is deceased so will send a bill to the executors of the estate. I would expect them to compensate you for the embarrassment and furthermore for the inconvenience of having to deal with the fact that your electricity company believed that you were deceased. As Mark Twain wrote: "news of my death has been greatly exaggerated!!!"
          "Family means that no one gets forgotten or left behind"
          (quote from David Ogden Stiers)
          • 1 thank

          Comment

          • #6
            Re: Natwest told my energy supplier I was dead!

            Originally posted by teaboy2 View Post
            Yep any written statement stated as fact to a 3rd party, when it is not a fact at all (i.e. untrue), is libel! The fact it caused you embarrassment and distress (despite you finding it funny later) means your entitled to claim if you wished to for damages. Though they will likely give you a good will payment anyway.
            Technically they have made no statement as such to EDF but have returned an item with the BACS code for "payee deceased". As I have written I think it was done in error however as you have said it is inconvenience and embarrassment that has resulted and therefore I think monetary compensation is in order.
            "Family means that no one gets forgotten or left behind"
            (quote from David Ogden Stiers)

            Comment

            • #7
              Re: Natwest told my energy supplier I was dead!

              Writer a letter of complaint to the CEO Stephen Hester of NATWEST that is the quickest way of getting your complaint sorted. Perhaps someone will actually be able to give you his exact email address.

              I also remember one of members also had something similar and 3 times his records were marked as deceased and he got paid out 3 times compensation.



              Originally posted by sarannie View Post
              Hi, can anyone advise please?
              NatWest returned my direct debit unpaid to EDF with the reason given as 'Account Holder Deceased'. I then started to receive letters from EDF addressed to my Executors. I complained initially to EDF as I assumed it was their mistake. They told me it was Natwest so I complained on October 16th and had the usual acknowledgement letter.
              What should I expect from them in the way of an apology for declaring me to be dead? I think it's hilarious by the way but, if I had a terminal illness it would be devastating. I do, however, lead an almost intolerably stressful life due to caring for an adult with a chronic illness (and I have 3 kids) and this has been yet one more ridiculous thing to deal with. What would you expect, any thoughts?
              Many thanks for reading
              Last edited by TUTTSI; 4th November 2012, 08:02:AM. Reason: added a ps/took out incorrect email address

              Comment

              • #8
                Re: Natwest told my energy supplier I was dead!

                Check your credit history. This is one of those stupid blunders that can actually have very serious repercussions.

                Comment

                • #9
                  Re: Natwest told my energy supplier I was dead!

                  Perhaps, in the light of such serious blunders, NatWest should consider changing their name to PratWest or, even, TwatWest.

                  DUPLICATE POST. PLEASE REMOVE.
                  Life is a journey on which we all travel, sometimes together, but never alone.

                  Comment

                  • #10
                    Re: Natwest told my energy supplier I was dead!

                    Perhaps, in the light of such serious blunders, NatWest should consider changing their name to PratWest or, even, TwatWest.
                    Life is a journey on which we all travel, sometimes together, but never alone.
                    • 1 thank

                    Comment

                    • #11
                      Re: Natwest told my energy supplier I was dead!

                      Am not sure why the CEO is listed as Les Matheson for NatWest since he is head of products and marketing. Definitely NOT someone I would email.
                      I think that stephen hester email is better: Stephen.Hester@rbs.co.uk

                      Bluebottle, when I worked for the bank and was on all the available forums, which I don't do these days, I could but roll my eyes when I saw things like CrapWest etc, etc,. I still do today, lol!
                      "Family means that no one gets forgotten or left behind"
                      (quote from David Ogden Stiers)
                      • 1 thank

                      Comment

                      • #12
                        Re: Natwest told my energy supplier I was dead!

                        My mistake - sincere apologies to Tuttsi and OP. I used the list of CEO's and in my hurry did not look at the title, just copied the e-mail. I know Leclerc uses the same site:

                        http://www.ceoemail.com/

                        I have never before come across one where it's not just the CEO listed.

                        Apologies once again, obviously not a good day yesterday!
                        • 1 thank

                        Comment

                        Previous Next

                        View our Terms and Conditions

                        LegalBeagles Group uses cookies to enhance your browsing experience and to create a secure and effective website. By using this website, you are consenting to such use.To find out more and learn how to manage cookies please read our Cookie and Privacy Policy.

                        If you would like to opt in, or out, of receiving news and marketing from LegalBeagles Group Ltd you can amend your settings at any time here.


                        If you would like to cancel your registration please Contact Us. We will delete your user details on request, however, any previously posted user content will remain on the site with your username removed and 'Guest' inserted.

                        Announcement

                        Collapse
                        No announcement yet.

                        Court Claim ?

                        Guides and Letters
                        Loading...



                        Search and Compare fixed fee legal services and find a solicitor near you.

                        Find a Law Firm


                        Working...
                        X