Natwest account type

[Liam88]

Hi all,

i Joined Natwest 5 years ago and with a step account which was their bog standard no frills account (the next one up being a basic account) i was happy with this service, up untill last July i received an email stating that from September 2011 i would only be able to use my bank card at natwest, RBS and ulster(?) ATM`s unless i pay £8PM for a select silver account, i thought not a problem il continue with my free step account, however come the new year 4 months of only being able to use certain ATM`s became frustrating so i bit the bullet and upgraded to the select silver account, i received a new bank card in February but ive never been able to use other ATM`s? its still the same as before so i can only use Natwest etc ATM`s, i finally got around to contacting Natwest last month about it and he told me that it was because i was on a step select silver account and that i would need to upgrade to a normal select silver account, which is confusing as when i did this is online in January it didnt say any of this, i was under the impression i was mearly upgrading my step account to a select silver account with all the stated benefits.

i finally got around to ringing Natwest again today but unfortunately the lady couldn't tell me much as their systems are obviously still down. am i eligible to get back the money ive paid for this service as i havent actually received what was stated?

it also confuses me as to why i was told last month that im still on a step account as ive also read these have been long discontinued?

any help and advice is appreciated, thanks.

[leclerc]

Re: Natwest account type

You were missold the silver account. Ask them to downgrade the account and state that you were told x y and z and that you were mislead by the person who sold you the account. Ask them for a refund of all the charges that they made on the basis of being mislead into taking the account and that a current plus was not offered to you which is the type of account that they should have attempted to put through.


EDIT: they should have put through a Select account and not a silver account...

[sarah nicholson]

Re: Natwest account type

I was searching the forum regarding Natwest Select Silver account as I feel was mis sold an upgrade on my basic account and it's come to my attention recently that many people are claiming money back.

However the cases I have read about seem to be about the gold account. Did you have any success in your case? Any tips much appreciated.

Sarah

[nemesis45]

Re: Natwest account type

[QUOTE=sarah nicholson;510259]I was searching the forum regarding Natwest Select Silver account as I feel was mis sold an upgrade on my basic account and it's come to my attention recently that many people are claiming money back.

However the cases I have read about seem to be about the gold account. Did you have any success in your case? Any tips much appreciated.

The thread have responded to is 2.5 year old.
It would be better to start your own thread.

nem.