santander getting on my nerves

[depressed2011]

Re: santander getting on my nerves

labman = yes i know how complaint works in there, they have not used there so called distress and inconvinience tool to determine the losses caused to me, that figure would easily go over 300 pounds if i was investigating this complaint for other person in same situation. my point is why the hell santander required FOS to be found guilty? i asked this question to the fos case handler who said that thts wht they paying 50 quids for, i was so dissappointed, i just want to know can i go against ombudsman? i have contacted OFT n they say they dont take individual cases unfortunately.

is there anything that i can do now ? i think i cannot go to sanatnder against the fos decison now as they have this to support it, i cannot prove the phone costs as i use prepaid phone, but sanatnder can find call details in there system (however they failed to find calls initially when they were investigating th complaint, i was thinking to hurl a SAR to them n they wud fail to comply)

dont know i just really want to teach sanatder a lesson (i know i m an individual n wudnt b able to that in practicallity but still i want to try) for mishandling the complaints

[leclerc]

Re: santander getting on my nerves

Where the heck was £500 mentioned?

The FOS have simply confirmed 'guilt' as it were. If you look at the eight fundamental principles underlying the DPA 1998, and then legislation, you'll find that compensation is due in wording along the lines of, 'if actual harm can be proven to have occurred to the consumer.'

This is the case here, as the OP has been declined credit elsewhere due to this error. I know of cases where wrongful defaults have led to five figure settlements. This is nowhere near that bad, but personally I would have thought a larger compensatory gesture was perfectly in order - it is impossible to place an amount on it, each case stands or falls on its own merits, and how well the argument is put forward.

By all means try the FOS approach if you're happy with £50 + costs, but I still think the FOS have basically 'found them guilty' and a letter to the CEO would potentially give better results. Downside - you risk losing £50, and you'll have more of a battle.

At the end of the day, it's a decision only you can make.

Post 7(would you like to borrow my glasses :o
------------------------------- merged -------------------------------

labman = yes i know how complaint works in there, they have not used there so called distress and inconvinience tool to determine the losses caused to me, that figure would easily go over 300 pounds if i was investigating this complaint for other person in same situation. my point is why the hell santander required FOS to be found guilty? i asked this question to the fos case handler who said that thts wht they paying 50 quids for, i was so dissappointed, i just want to know can i go against ombudsman? i have contacted OFT n they say they dont take individual cases unfortunately.

is there anything that i can do now ? i think i cannot go to sanatnder against the fos decison now as they have this to support it, i cannot prove the phone costs as i use prepaid phone, but sanatnder can find call details in there system (however they failed to find calls initially when they were investigating th complaint, i was thinking to hurl a SAR to them n they wud fail to comply)

dont know i just really want to teach sanatder a lesson (i know i m an individual n wudnt b able to that in practicallity but still i want to try) for mishandling the complaints

is there no way of finding out which numbers you used even on a prepaid card?(having thought about it, you probably can't). How much did you buy on prepaid cards to deal with this incidence? Did you log down either via diary or otherwise when you called?

[labman]

Re: santander getting on my nerves

Your spectacles would be much appreciated thank you. Please pm them forthwith, packed appropriately for their journey through cyberspace.

Yours blurfully,

Labman