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I need to contact HSBC regarding a loan and Mortgage I took out in 2000,
both the loan and mortgage where paid off in 2002 after I moved house and took a new mortgage out with a new company.
HSBC forced me to settle the £10'000 loan before they signed off on the mortgage, they waited until the day before we where meant to move into my new address and said they would not let the paperwork go through until it was paid.
I had to borrow £11'400 off my father in-law to settle in full and paid it in cash on the day we where to move.
Needless to say! they then sent the paperwork over to my new mortgage provider and we managed to move into our new address with a considerable amount of stress.
I am now looking at getting all the paperwork relating to the loan and mortgage in the hope I can make a claim against them, who do I contact in HSBC?
Is there a department I need to call that'll deal with both of them or do I need to go through two departments
both the loan and mortgage where paid off in 2002 after I moved house and took a new mortgage out with a new company.
HSBC forced me to settle the £10'000 loan before they signed off on the mortgage, they waited until the day before we where meant to move into my new address and said they would not let the paperwork go through until it was paid.
I had to borrow £11'400 off my father in-law to settle in full and paid it in cash on the day we where to move.
Needless to say! they then sent the paperwork over to my new mortgage provider and we managed to move into our new address with a considerable amount of stress.
I am now looking at getting all the paperwork relating to the loan and mortgage in the hope I can make a claim against them, who do I contact in HSBC?
Is there a department I need to call that'll deal with both of them or do I need to go through two departments
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