RBS Banking Error

[Angry Cat]

Re: RBS Banking Error

About time that The Royal Bank of Scotland Group, get their act together!!!

Fred, was booted out...

But, will they ever change?

[japlah]

Re: RBS Banking Error

The answer to you query is No.

After the event of the Edinburgh West-end branch "deleting" the account in error, we did check and found we could access the account through our local branch and so presumably through any other. Though it should be noted that the bank has asked us "indirectly" to zero the account as they cannot kill it off (complete their error) unless it is without debt or surplus.

As I said: SO's , payments in , over the account with withdrawal's all work. DD's do not and are refused (we set up a new one to see what happened...it failed) as was the NEW card issued by a very helpful lady in the local branch. She arranged a new card but when when registered(by text) and accepted as registered(by text from RBS) was rejected at the ATM, declaring the default PIN was not valid(we did even check it against the old pin).

As you so rightly say, the time taken is not acceptable hence we have resorted to the FOS as we are of the view that the RBS is operating in an unacceptable manner ! It could be that they may be secretly confessing to their real financial effect and their real international title...The Rubbish Banking System.

[leclerc]

Re: RBS Banking Error

The answer to you query is No.

After the event of the Edinburgh West-end branch "deleting" the account in error, we did check and found we could access the account through our local branch and so presumably through any other. Though it should be noted that the bank has asked us "indirectly" to zero the account as they cannot kill it off (complete their error) unless it is without debt or surplus.

As I said: SO's , payments in , over the account with withdrawal's all work. DD's do not and are refused (we set up a new one to see what happened...it failed) as was the NEW card issued by a very helpful lady in the local branch. She arranged a new card but when when registered(by text) and accepted as registered(by text from RBS) was rejected at the ATM, declaring the default PIN was not valid(we did even check it against the old pin).

As you so rightly say, the time taken is not acceptable hence we have resorted to the FOS as we are of the view that the RBS is operating in an unacceptable manner ! It could be that they may be secretly confessing to their real financial effect and their real international title...The Rubbish Banking System.

If they have asked to zero the account then they are shutting it down, similarly with the other account. This one might be quite interesting. When you get the next reply can you scan it to the forum and take out your personal details, ie name/address and account number if given.
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About time that The Royal Bank of Scotland Group, get their act together!!!

Fred, was booted out...

But, will they ever change?

AC, let's not rewrite history. Sir Fred was not booted out, he resigned and spent 3 months on gardening leave during his notice period.

[Angry Cat]

Re: RBS Banking Error

leclerc:


AC, let's not rewrite history. Sir Fred was not booted out, he resigned and spent 3 months on gardening leave during his notice period.

Okay Nattie,
the shamed banker resigned after RBS announced that its 2008 loss totalled £24.1 billion and he played a major role in bringing the 'city' to its knees...

One would have that, RBS would have learnt from their prior mistakes. But clearly, they are still on the GRAVY TRAIN!

[japlah]

Re: RBS Banking Error

Will do....but "scan it to the forum"....sorry, what does that mean and how is that differnet to using Post Reply ? The intent is to be sure the the experience goes to a wider audience ?

[leclerc]

Re: RBS Banking Error

Okay Nattie,
the shamed banker resigned after RBS announced that its 2008 loss totalled £24.1 billion and he played a major role in bringing the 'city' to its knees...
Again, please stop rewriting history. He resigned prior to the biggest loss in corporate history announced in 2009 not 2008. The City was not brought to its knees, there was a major global recession and stock prices crashed which have slowly but surely been recovering excluding RBS Group share price and some of the other banks.
He resigned in October 2008 after having to go cap in hand to the Government for money.
One would have that, RBS would have learnt from their prior mistakes. But clearly, they are still on the GRAVY TRAIN!

AC, the mistake originally was made by a branch employee(ie the level and rank that I was at). I haven't read any of the letters that have been sent or received by the OP so I cannot be certain why they cannot rectify the mistake originally made via the branch. Don't make this thread about RBS Group because it is about an issue related to the OP and not anyone else.
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Will do....but "scan it to the forum"....sorry, what does that mean and how is that differnet to using Post Reply ? The intent is to be sure the the experience goes to a wider audience ?

Do you have a scanner? If not then can you type out the letter in a Word document and then copy and paste it to the forum excluding your personal details. The intent is to find out why the couldn't resolve the issue a lot earlier than they have taken. I worked for the bank for 10 years and problem solving was one of my stronger points which is why I am surprised as to what has caused and continues to cause this issue. Their explanation might help to give a clearer picture from their end, so to speak.

[Angry Cat]

Re: RBS Banking Error

Losses for 2008, Nattie!

[leclerc]

Re: RBS Banking Error

Okay Nattie,
the shamed banker resigned after RBS announced that its 2008 loss totalled £24.1 billion and he played a major role in bringing the 'city' to its knees...

One would have that, RBS would have learnt from their prior mistakes. But clearly, they are still on the GRAVY TRAIN!

Quick question and answer session for you:

When did Sir Fred Goodwin resign from RBS Group?
Monday, October 13th 2008.

When were the yearly results announced by RBS Group for the financial year 2008?
February 26th 2009.

What does the word AFTER mean?
In your post it means that mystic Fred resigned using his crystal ball in spite of the fact that his last day at work was the end of January 2009 which was a month before the results were announced and at a time when he had absolutely no control over any aspects of RBS Group.

AC, let's stop rewriting he history of the RBS Group and stay focussed on the OP's thread and resolution of their specific issues.