Packaged Account Fees

[loulouxx]

Re: Packaged Account Fees

Did you take out separate breakdown cover?

they didn't really stop selling the account, they renamed it and changed the way the benefits were explained. Even if you might not have a case from 2001, you most certainly do from 2003 since you were lied to blatantly and is something that bank staff were told to do. When the bank responds then please do tell us what they say, I quite like having to go after NatWest....

No I never needed breakdown cover as I don't own a car or have a drivers licence I never have, I also wouldn't have been able to benefit from kitchen appliance protection or any mortgage stuff as I don't own my own home and have always lived with my parents. Also after going through all my paperwork I found I actually took out travel insurance in Sept 2003 with my travel agent. I have also found my account welcome package and the travel insurance was basic didn't cover personal money or any legal expenses. Doesn't even mention cover for a passport. hence why I took out other cover. I owned a phone but going by the travel insurance excess the phone wasn't worth that lol I have found the way back when machine for web archives and the preference rates for loans credit cards and overdrafts were high. 18% apr for a cc and 19.9% for a loan! My Credit card rate from Egg was much lower in 2003. I have also found that Nationwide were offering a free account that gave benefits and all of the rates for any borrowing were lower than with AG. Does anyone have an NatWest interest rates from 2001 from a free account (that's if anyone was able to get any credit without it)

Good Luck DogTired and Di fingers crossed you guys get some good news. It says a lot that the adjudicator left! I would think sacked was probably the reason.

[di30]

Re: Packaged Account Fees

Yes they do DT. Have started a thread on the VIP section too.:tinysmile_twink_t2:

[dogtired]

Re: Packaged Account Fees

Agree Di FOS seem to be siding with the banks quite a lot, don't they?

[di30]

Re: Packaged Account Fees

I am wondering why the original adjudicator left, but my gosh my cases were literally messed up, all evidence I sent was being used against us "so wrong"!

As the new Adjudicator says though, the Ombudsman will be looking at everything fresh.

Still baffles me that it was at one point recommended to have it upheld, but LLoyds did not like it, so from then on our evidence we provided which was more than what Lloyds could provide them with was used against our complaint TUT TUT, this was also confirmed by us to the Ombudsman!

[di30]

Re: Packaged Account Fees

At one part of my complaint I did raise up the fact of the Income eligibility to be eligible for certain packaged accounts, for example £6K for Gold Service, £35K for Platinum and £60 Premier, then did read an article on google search that this may not always be the case as long as the customers had a good credit rating and were long term customers.

Now when it came to both Plat/Prem even as joint we were never receiving that stated income, so we were also told by the Adjudicator that the Ombudsman had wanted clarification on these points.
Not sure if this will go in our favour or not but when the last Adjudicator was dealing with this complaint ,she never once raised this up on any of her decisions, nor nothing about our pre med conditions.

This was the email received a few days ago when asked what info they want from Lloyds......

Dear Mr and Mrs

Thank you for your emails.

In October 2013, you provided information regarding the eligibility requirements for various packaged accounts with Lloyds, to Ms Jarrold (Previous Adjudicator). Specifically these related to the minimum income required in order to obtain the accounts.

To ensure that all the necessary information is available, the ombudsman has asked that Lloyds provides its comments on this. We have provisionally given a deadline of 28 February 2014 but this may be extended should the business require more time to respond.

I will email to confirm when we receive the response from the business. I will also contact you, should the ombudsman require further information from you.

Yours sincerely


Adjudicator| Financial Ombudsman Service

[di30]

Re: Packaged Account Fees

Thank you too EXC X

[EXC]

Re: Packaged Account Fees

Yeah good luck Di.

[di30]

Re: Packaged Account Fees

Thank you DT, I really hope so hun x:tinysmile_twink_t2:

[dogtired]

Re: Packaged Account Fees

Hope Monday brings good news Di xx

[di30]

Re: Packaged Account Fees

An update of my complaint, it was fast tracked due to my illness condition etc and although its with the Ombudsman, the old Adjudicator left the business last week and we have another in place, who have been keeping me informed almost everyday this week.

The update is, that the Ombudsman reviewed our complaint, but just waiting for some info in regards of eligibility from Lloyds, they did have until today, but Lloyds have today confirmed that it will be Monday by the time the Ombudsman receives the info.

To date, this is the email received today as I emailed the Adjudicator yesterday to raise the fact about the health conditions that both myself and hubby had from being sold all the packaged accounts, when the original Adjudicator failed to take all this into account and the income eligibility, if you can recall, she was just going on about how we benefitted from rates etc...

Here:

Dear Mr and Mrs

Thank you for your email.

I have spoken to the case handler at Lloyds, who has confirmed that the response to the queries made, will be provided on Monday. Upon receipt of this, I will email to let you know.

I have noted your comments regarding the eligibility factors. The ombudsman will look at the whole complaint afresh and independent from the adjudicators assessment. In reaching a final decision, it is matter of discretion for the ombudsman as to which factors to put most reliance on. As the ombudsman has requested that Lloyds respond to the comments about eligibility, I would conclude that this is something that is factoring in her consideration.

Yours sincerely


Adjudicator| Financial Ombudsman Service
South Quay Plaza | 183 Marsh Wall | London | E14 9SR

[leclerc]

Re: Packaged Account Fees

Hi Everyone,

I had a call from a Claims management firm. Took the information then told them where to go. I had a Natwest Advantage Gold account back in Nov 2001 until 2011. I didn't realise until after reading the MSE report that I had been duped into it. I was 5day in from my 18th and I have to say I wasn't the most financially savvy girl. I already had a Basic under 18's cash account but I had decided to take out a credit card. I was told that this account was the best to have as it would boost my credit rating and any credit application. The benefits I was told about include mobile and travel insurance and the fee would be £6 per month. When my documents came through I only got the travel policy but no mobile policy. Just to mention I stupidly believed everything the bank said and took that as fact. So fast forward Sept 2003 I realised that the fee had increased to £9 called NW and they said that it was due to costs. I asked if I could cancel and was told that it would mean also giving up my overdraft and Credit card.
A classic case of threatening you to keep you paying for something that you really did not want.

I work out that if they took my OD away I would be in financial difficulty and decided to keep it. The fee increased 3 times in the end it was £12.95 per month and not once did I receive any notice. I also wasn't told that 'Breakdown Cover' was one of the benefits which would be totally useless for me as I don't have a license and never have. Not sure whether I've sent off my complaint letter and have asked that all my paid fees are refunded plus interest. Natwest have since stopped selling the AG account which begs the question why!

Did you take out separate breakdown cover?

they didn't really stop selling the account, they renamed it and changed the way the benefits were explained. Even if you might not have a case from 2001, you most certainly do from 2003 since you were lied to blatantly and is something that bank staff were told to do. When the bank responds then please do tell us what they say, I quite like having to go after NatWest....

[loulouxx]

Re: Packaged Account Fees

Hi Everyone,

I had a call from a Claims management firm. Took the information then told them where to go. I had a Natwest Advantage Gold account back in Nov 2001 until 2011. I didn't realise until after reading the MSE report that I had been duped into it. I was 5day in from my 18th and I have to say I wasn't the most financially savvy girl. I already had a Basic under 18's cash account but I had decided to take out a credit card. I was told that this account was the best to have as it would boost my credit rating and any credit application. The benefits I was told about include mobile and travel insurance and the fee would be £6 per month. When my documents came through I only got the travel policy but no mobile policy. Just to mention I stupidly believed everything the bank said and took that as fact. So fast forward Sept 2003 I realised that the fee had increased to £9 called NW and they said that it was due to costs. I asked if I could cancel and was told that it would mean also giving up my overdraft and Credit card. I work out that if they took my OD away I would be in financial difficulty and decided to keep it. The fee increased 3 times in the end it was £12.95 per month and not once did I receive any notice. I also wasn't told that 'Breakdown Cover' was one of the benefits which would be totally useless for me as I don't have a license and never have. Not sure whether I've sent off my complaint letter and have asked that all my paid fees are refunded plus interest. Natwest have since stopped selling the AG account which begs the question why!

[dogtired]

Re: Packaged Account Fees

Who knows, hopefully this one will know what they are doing!
Xx

[di30]

Re: Packaged Account Fees

My complaint is finally with the ombudsman, it was actually passed on to him or her on Monday, the adjudicator (after I emailed them) to question why ask for the missing statements now, and not when she was adjudicating said, this was in case the ombudsman requested for them which may hold back the complaint later on, but orginally my complaint was meant to have been passed on on the 18th Dec lol!

See what goes from here now then.:tinysmile_twink_t2:

[di30]

Re: Packaged Account Fees

Cheers DT

No will never give up, one of my older complaints taken over 4 years with them (FOS), but in the end we were not getting anywhere, so i luckily found more info in regards of the lender rather then the broker and succeeded myself with them lol! In this particular case it was the lender that applied the ppi and not the broker, so the FOS was going the wrong way after all that, where I figured it out for myself lol!

Hopefully with this one something will happen soon, but will not be giving up, so no worries :-) x