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I am having trouble with HSBC.
In short they keep ripping me off via unauthorised overdraft fees.
This is the third month they have screwed with my account taking £25 a time, after with-holding my direct debits but telling me the direct debits have been paid, then waiting until the fees have amounted enough to drop me below the overdraft limit, and then charging me for unauthorised overdraft.
The other trick they are doing is that the cashpoint tells me there is more money in the account than there really is - by displaying two figures, one of which is the amount in the account, available now and the other figure the amount in the account, including the money with-held for my direct debits. The problem is that this is misleading, in fact the only money in the account is the lower figure; instead of subtracting the amount I owe in direct debits from the overall figure they have added this amount to the actual amount, to get the 'with-held' figure displayed at the top. In practice it looks like I am overspending. I have witnesses who have seen this happen so I am not deluded! Of course the statements do not verify this however I will ALWAYS get a printed statement from now on even though I consider it a waste of planetary resources. I suspect the printed statements from cashpoint will not display both figures because otherwise I could prove all this in a court of law and sue them.
HSBC have admitted to with-holding my fees even though there was enough money to cover it at the time, I believe they are doing this simply to exploit me. Of course the delays they are putting on the account mean that the paperwork all seems to suggest I am not paying the fees when I have the money and then paying them when I do not. The bank are blaming everyone but themselves, quote; "the company didn't request the money" where in fact it is a direct debit and the company do not have to.
If HSBC paid the fees out on the day the direct debits are supposed to go out, when I have the money in the account to cover it, then HSBC would not be able to charge me more money. Now I am really stuck because I am on benefits and cannot afford to pay their mounting debts, I can't afford to pay the rollover unauthorised overdraft fees. I have one and a half kids and a partner, and between us we are on £140 a week before any bills go out! And before petrol for the school run...
So I am writing this to inform people that HSBC are evil and will rip you off!
I am very grateful there is a wealth of advice in this forum. This thread is to inform people about my progress through court vs HSBC in reclaiming these fees through hardship, and to discuss it all.
In short they keep ripping me off via unauthorised overdraft fees.
This is the third month they have screwed with my account taking £25 a time, after with-holding my direct debits but telling me the direct debits have been paid, then waiting until the fees have amounted enough to drop me below the overdraft limit, and then charging me for unauthorised overdraft.
The other trick they are doing is that the cashpoint tells me there is more money in the account than there really is - by displaying two figures, one of which is the amount in the account, available now and the other figure the amount in the account, including the money with-held for my direct debits. The problem is that this is misleading, in fact the only money in the account is the lower figure; instead of subtracting the amount I owe in direct debits from the overall figure they have added this amount to the actual amount, to get the 'with-held' figure displayed at the top. In practice it looks like I am overspending. I have witnesses who have seen this happen so I am not deluded! Of course the statements do not verify this however I will ALWAYS get a printed statement from now on even though I consider it a waste of planetary resources. I suspect the printed statements from cashpoint will not display both figures because otherwise I could prove all this in a court of law and sue them.
HSBC have admitted to with-holding my fees even though there was enough money to cover it at the time, I believe they are doing this simply to exploit me. Of course the delays they are putting on the account mean that the paperwork all seems to suggest I am not paying the fees when I have the money and then paying them when I do not. The bank are blaming everyone but themselves, quote; "the company didn't request the money" where in fact it is a direct debit and the company do not have to.
If HSBC paid the fees out on the day the direct debits are supposed to go out, when I have the money in the account to cover it, then HSBC would not be able to charge me more money. Now I am really stuck because I am on benefits and cannot afford to pay their mounting debts, I can't afford to pay the rollover unauthorised overdraft fees. I have one and a half kids and a partner, and between us we are on £140 a week before any bills go out! And before petrol for the school run...
So I am writing this to inform people that HSBC are evil and will rip you off!
I am very grateful there is a wealth of advice in this forum. This thread is to inform people about my progress through court vs HSBC in reclaiming these fees through hardship, and to discuss it all.
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