Student Loans Company

[Nestadren]

Hi All

Apologies if this is posted in the wrong sections, mods feel free to move it if you see fit.

I was sorting all my paperwork last night and found statements from the Student Loans Company where I have received bank/credit card like charges for late payment.

As the SLC is covered by the CCA, am I also able to claim these back? (I paid off my student loan about 2-3 years ago, I'll have to check further)

Many thanks

Nesta

[enaid]

Re: Student Loans Company

Hi Nestadren and welcome to Beagles, I am sure you can claim them back in the same way as is done with the bank charges. Do you know how much you have been charged?
If not then maybe a SAR is in order as it should give you all your statements and indeed all the info they have on your account with them.
Hope this helps Enaid x

[Nestadren]

Re: Student Loans Company

thanks enaid

I thought it might but wanted some confirmation being new to this

I have a few statements but not all so I'll have to SAR them i think.

cheers

[enaid]

Re: Student Loans Company

A pleasure and good luck.

[Nestadren]

Re: Student Loans Company

Does anyone know of or has anyone had any success claiming from the SLC?

[Nestadren]

Re: Student Loans Company

I thought I might as well try an amended Tools letter, so one went today :beagle:

[Nestadren]

Re: Student Loans Company

No response from the SLC, so a follow up letter sent:

I refer to default charges applied to my account which I have requested you pay back.


I wrote to you on 18/11/2009, making the original request for a payment in settlement of my claim. As I have not heard from you I am writing to inform you I intend to take this complaint further. I have enclosed a copy of my previous letter.


I request a fully comprehensive list of all the default charges for late payments or going over my credit limit that I have paid on the above account(s) over the last six years.


If you are unable to provide this data, I will accept a copy of my statements going back six years; I understand that statements on their own are not covered by the Data Protection Act 1998, yet I’m not requesting the statements per se, but the charges, which I’m entitled to by law.


If you store any of the older records on microfiche, please be aware that the Information Commissioner deems this to be a relevant filing system under the Act. As such, any microfiche data must be sent to me in fully legible and comprehensible form.

I look forward to your response within 40 days, as the Student Loans Company is obliged to reply under the Data Protection Act. If not I shall seek remedy from the Information Commissioner.

I need to request data as I hadn't before, I just went in with the legendary Tools letter but unfortunately they ignored it