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One Account - callous responses to bereavement

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  • One Account - callous responses to bereavement

    Part of a letter to One Account.

    It arrived on what would have been my late husband’s 51st birthday, a day on which I was distressed due to the anniversary and his recent death. Your letter returned the documents I had sent and suggested I call your call centre if I had any questions. I was hoping that your organisation would recognise the sensitivity of my correspondence and deal with it in an appropriate manner aligned to your strapline “We go out of our way to give you the best service possible.”

    No reply received from One account.

    Is there a case for the distress caused and therefore financial compensation?
    Tags: None

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