Jonski Vs Natwest

[Jonski]

Re: Jonski Vs Natwest

Hi another update.

I got my letter this morning from Natwest Customer Response Services Unit.

The main part of the letter is as below.

Following our review of the information you have provided, we have determined that you do not fall within our criteria which classify "Financial Hardship". Therefore, at present we will not look to take your case further and review your bank facilities.

The rest of the letter mentiones the standard blurb about getting back in touch if my circumstances change, or speak to CAB etc. Then at the bottom it mentions if I am not happy with their conclusions I should refer my case to FSO.

As stated before the guy on the phone explained that even though I have arrears as I have no impending court action as I have an agreement to pay in place, I do not qualify. Surely this is not totally correct going by FSA Hardship criteria, which I do meet/

Thanks Again

John.

[WendyB]

Re: Jonski Vs Natwest

Have a look on Killersla's thread, also Natwest. He has had the same rubbish reply from Natwest.

You need to write asking them to explain exactly why you don't fit the hardship criteria.

Following our review of the information you have provided, we have determined that you do not fall within our criteria which classify "Financial Hardship". Therefore, at present we will not look to take your case further and review your bank facilities. This is not an explanation, its a cop out. And you don't have to meet their criteria, you have to meet the guidelines issued by the OFT.