kitchen

[mrs ceef]

Had a kitchen design around our new washer when fitter came to fit kitchen the washer would not fit after days of arguing they agreed to buy me a new washer which was smaller and cheaper than our original one but we agreed they came fitted it and when I got home realised I could not use the washing draw because it would not clear my work units contaced them and they have refused to do anthing saying they are not a charity case both owners of the company came out on diffrent occasion, to design our kitchen around our new washer and both failed to do what we had paid them for we have also sent two letters to which we have had no reply .we feel really cheated and not sure what to do next can you help. PS we Also have ORIGANAL kitchen plans which clearly states kitchen to be fitted around customers own washer .

[Celestine]

Re: kitchen

Just to clarify:

You cannot open the washing machine soap dispenser draw because it is obstructed by the cabinet surrounding it?

if so, then that element of the kitchen is not fit for purpose and the installer must remedy the mistake.

set out your complaint politely in writing. Give them 14 days to put right the cabinet.

Are they a standard kitchen supply company? Could any other kitchen company remedy the fault? You'll need to work out the cost of such work, so if you have to sue them, you have a reasonable idea of the amount it will cost to put right the mistake.