Easter Sunday enforcement visit bailiff action for Rates

[Pancake]

Re: Easter Sunday enforcement visit bailiff action for Rates

OK pancake, I doubt anything else will happen today, as you can appreciate most of our members are having an Easter break I will flag your thread first thing tomorrow and hopefully you will get a more positive response
Enaid x

Thanks to everyone for their input, this morning two emails have been sent to the bailiffs office, no reply as yet, a request has been made for a full breakdown of all correspondence and actions to date including penalties fees etc, the local council have also been contacted via telephone and by email, they claim not to know about the situation with regards the deceased, also that the bailiffs have to be paid and we can deal with the situation afterwards. The enforcement agent claims the debt is attached to the property, the local council this morning have said the liability notice was issued to the business which was dissolved some time ago due to the circumstances.

[Pancake]

Re: Easter Sunday enforcement visit bailiff action for Rates

We have made request for a detailed breakdown, we have also informed them that the local council have disclosed that the debt is in the name of the deceased company that has been dissolved, the concern is that as they have escalated it to sale and disposal they will just turn up to the address and either demand immediate payment or remove goods forcibly then leave it to the council afterwards. Either way we can see significant charges being incurred to justify removing goods that will not be seen again.

[wales01man]

Re: Easter Sunday enforcement visit bailiff action for Rates

was this a ltd company?

[Pancake]

Re: Easter Sunday enforcement visit bailiff action for Rates

was this a ltd company?

yes it was and it was dissolved due to illness, also in one of this mornings emails to Jacobs we have requested a full breakdown of the account and once we have received this any outstanding will be addressed, providing of course that they take into account the full circumstances.

it has only come to light in the last hour that the liability order is for a dissolved LTD company, Jacobs claim it is for the address and holds my wife fully accountable, she has no part of the estate or was any part of the dissolved company of my father.

if I could cut and paste to here I would add the emails

[Kati]

Re: Easter Sunday enforcement visit bailiff action for Rates

if I could cut and paste to here I would add the emails

you can do that if you want ensuring they're redacted of course

Have you put in formal complaints yet (to both the council and Jacobs)?

[Pancake]

Re: Easter Sunday enforcement visit bailiff action for Rates

you can do that if you want ensuring they're redacted of course

Have you put in formal complaints yet (to both the council and Jacobs)?

No no not as yet, we are more concerned at current action, as the Bailiffs appears determined to escalate before we can get the full details, the estate has been through an extended period of probate otherwise it would have either been handed back to the Pubco or carried on by the family, no one has had the opportunity to negotiate any new terms, obviously this action now, may dictate future decisions, the local council were informed of the situation last summer and again after my father passed away, for some reason they have no record of this and continued to operate the account in the dissolved company..

[Kati]

Re: Easter Sunday enforcement visit bailiff action for Rates

You might find (although I'm not 100% certain) that a formal complaint will mean the enforcement action is put on hold while it is being investigated ...

[Pancake]

Re: Easter Sunday enforcement visit bailiff action for Rates

You might find (although I'm not 100% certain) that a formal complaint will mean the enforcement action is put on hold while it is being investigated ...

Thank you again for your help, it may well be that this would be a sensible action to take, both the Bailiff and Local Council are determined to force the action now and if need be remedy it at later stage.

what is the procedure, who, what and how do we process a formal complaint

"A full breakdown of all correspondence, payments to date and details of all associated fees, penalties and charges, has the correct procedure been followed at all times are the penalties legally enforceable under the circumstances of my fathers illness and passing, and, are there likely to be further penalties. Once we have all the information to hand we will address any outstanding payment. I am sure you can understand our request and we would very much appreciate your full cooperation.

The only documented evidence I have witness to is a Jacobs Enforcement Removal notice taken from my wife with a scribbled figure and no date, I don't think it is unreasonable, as the estate is liable, even at this late stage to request a breakdown of the account and penalties to date, especially as my late father was in no position to deal with the business due to ill health, he was hospitalised for many months with a terminal illness, under the Ministry of Justice Standards he would be classed as a vulnerable person which at no time has been addressed.


I fully understand Jacobs enforcement teams have a responsibility to collect debts owed however not all debts are simple cut and dry processes, and each one should be judged on its own merits and circumstances, as too should the penalties incurred involuntarily.


It is my personal opinion that had Jacobs furnished Mr Bishop with the full information for the premises and the circumstances surrounding my fathers situation, my wife would not have been approached to deal with the account and neither would the account have been penalised.

[Kati]

Re: Easter Sunday enforcement visit bailiff action for Rates

You can complain to Jacobs head office about their handling of this (and of the actions of their enforcement agent) - http://www.jacobsbailiffs.co.uk/faqs/

How can I complain against a Jacobs Enforcement Agent or Employee?
At Jacobs we will treat people with courtesy and respect. Our employees and Enforcement Agents are all trained in legislation, and have a Code of Practice which they must work to.

What is a complaint?

“Any expression of dissatisfaction received about the service provided by Jacobs.”

A complaint is usually about something specific for which we are responsible, such as:
· The attitude or conduct of an employee or Enforcement Agent;
· Errors in processes or procedures;
· Incorrect fees have been charged

What is not a complaint?

We appreciate that when an Enforcement Agent calls it can be an emotional and/or worrying experience for customers. The Complaints procedure does not cover a complaint against the Enforcement Agent for calling or doing their job.

How to Complain

If you have good reason for making a complaint then we need to know. Please provide us with details of your concerns.

You can make a complaint:-
· in person to the Enforcement Agent
· in writing to our Head Office:

4 Europa Boulevard,
Birkenhead.
CH41 4PE

· By Telephone direct
0845 601 2692


We acknowledge all complaints in writing. We have a fully robust complaints policy and procedures. We will investigate your concerns and will aim to provide a full reply within 10 days.

and they have a 'contact us' page (with email address) here too - http://www.jacobsbailiffs.co.uk/contact/

Jacobs, 4 Europa Boulevard, Birkenhead, Merseyside, CH41 4PE.

Tel: 0345 601 2692 Fax: 0151 650 4999

Email: info@jacobsenforcement.com

Call Centre Opening Hours

Monday to Thursday	8.00 am to 8.00 pm
Friday	8.00 am to 7.30 pm
Saturday	8.00 am to 1.00 pm
Sunday	8.00 am to 1.00 pm

The complaint to the council should go to the department you are dealing with (and cc the council's CEO and your MP).

I'd (personally) suggest you do this in writing (keep a paper trail)

[wales01man]

Re: Easter Sunday enforcement visit bailiff action for Rates

I had a LTD company when it was dissolved the Debt for business rates was cancelled on the surface it seems the Bailiff is totally out of order as is the Council

[ploddertom]

Re: Easter Sunday enforcement visit bailiff action for Rates

Needs escalating through the Council - at least Head of Revenues & with Bailiffs should be Simon Jacobs who is made aware.

Have you contacted your local Councillor(s) yet?

[bizzybob]

Re: Easter Sunday enforcement visit bailiff action for Rates

Doi as PT suggests, also inform your MP, and the Data commissioner, as the Jacobs EA is in breach of DPA by discussing the debt if wife is not or was not a Director of the Ltd Co. Move any car away from the premises, Jacobs are known for wrongfully removing and selling third party vehicles.

[wales01man]

Re: Easter Sunday enforcement visit bailiff action for Rates

I am ni expert but reading government websites the debt is with the company that no longer exists I may be thick but the person who paid 500 to get rid of bailiffs is entitled to the money back and jocobs and the council have committed some offence or are the allowed to act beyond the law ???

[bizzybob]

Re: Easter Sunday enforcement visit bailiff action for Rates

I am ni expert but reading government websites the debt is with the company that no longer exists I may be thick but the person who paid 500 to get rid of bailiffs is entitled to the money back and jocobs and the council have committed some offence or are the allowed to act beyond the law ???

They will claim the third party willingly paid so tough excrement suck it down and pay the rest or else, there could well be various offences involved here potentially or actually criminal. Jacobs and the council will rely on the wife being a mushroom, and doing as they say, not seeking advice as an option.

[Kati]

Re: Easter Sunday enforcement visit bailiff action for Rates

They will claim the third party willingly paid so tough excrement suck it down and pay the rest or else, there could well be various offences involved here potentially or actually criminal. Jacobs and the council will rely on the wife being a mushroom, and doing as they say, not seeking advice as an option.

which is why I think formal complaints need to go in ASAP :tinysmile_hmm_t2: