Tweet
Ross and Roberts being difficult! Help
This is for council tax rears, we set up a payment plan with RnR but have failed to pay for the last 4 weeks through carelessness if anything, we assumed all was well because we had a Direct Debit set up to pay a £10 weekly installment.
yesterday we received a letter (the 1st documentation for 5months) that read 'Enforcement Notice' due to the missing payments. I called the RnR direct, they failed to help in anyway, I asked for evidence of payments/account etc but they told me the bailliff has ownership of our debt and he couldn't help, he muttered something and continued to talk before allowing my response he put the phone down!! I called the bailiff who advised me I need to pay at least £200 otherwise he can't help start the payment plan again. 4weeks is £40 in missed payment, today we payed £20 tomorrow we can afford £50 and next Wednesday we promised another £50 my thinking was at least were trying, truth is we can't afford more than I offered and therefore we can't start the payment plan! I read somewhere that they may be breaching certain codes of conduct because A. They say they can't provide me with my records B. Them bring difficult in not accepting all I have to offer baring in my we will be on out added for the next month or so due to this....my kids will be fine because there kids but they will also suffer because of this! Can someone help with the facts? Please...its so distressing, im sick of this!
yesterday we received a letter (the 1st documentation for 5months) that read 'Enforcement Notice' due to the missing payments. I called the RnR direct, they failed to help in anyway, I asked for evidence of payments/account etc but they told me the bailliff has ownership of our debt and he couldn't help, he muttered something and continued to talk before allowing my response he put the phone down!! I called the bailiff who advised me I need to pay at least £200 otherwise he can't help start the payment plan again. 4weeks is £40 in missed payment, today we payed £20 tomorrow we can afford £50 and next Wednesday we promised another £50 my thinking was at least were trying, truth is we can't afford more than I offered and therefore we can't start the payment plan! I read somewhere that they may be breaching certain codes of conduct because A. They say they can't provide me with my records B. Them bring difficult in not accepting all I have to offer baring in my we will be on out added for the next month or so due to this....my kids will be fine because there kids but they will also suffer because of this! Can someone help with the facts? Please...its so distressing, im sick of this!
Comment