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I got int arrears with my council tax and a court order was issued for the collection of payments.
arrangements were made with Rossendales for the payments at £50 per week.
On Wednesday 11th June 2014 I received a letter in the post from Rossendales saying that I was in arrears to the amount of £100.29.
Due to the shifts that I work I didn't get home and read my mail untill 05.00am on Thursday morning.
I went online to Rossendales web site to make the full payment via there online payment site. A message appeared saying that the online facility was not working and advised me to use the phone payment line.
At 06.58 on Thursday I made the payment on the phone payment line for the full outstanding balance and revived a payment reference number.
Just after 09.00 I received a phone call from a Rossendales bailiff saying that he had call at my address to remove goods to the value of the outstanding amount.
I explained that I had made the payment in full to clear the debt and he said that because he had called at my address to remove goods that there Was now a extra fee of £130.00 which must be paid or he would return at 12.00 noon to remove my car and further charges would apply.
i gave him the payment ref number and he said that it takes over 24 hrs for the payment To be marked against my account.
I felt I had no choice other than to pay his charges.
I phoned Rossendales office who were very un helpful saying it was out of there hands and I must speak with the bailiff.
how do I stand and can I get this extra charge returned.
arrangements were made with Rossendales for the payments at £50 per week.
On Wednesday 11th June 2014 I received a letter in the post from Rossendales saying that I was in arrears to the amount of £100.29.
Due to the shifts that I work I didn't get home and read my mail untill 05.00am on Thursday morning.
I went online to Rossendales web site to make the full payment via there online payment site. A message appeared saying that the online facility was not working and advised me to use the phone payment line.
At 06.58 on Thursday I made the payment on the phone payment line for the full outstanding balance and revived a payment reference number.
Just after 09.00 I received a phone call from a Rossendales bailiff saying that he had call at my address to remove goods to the value of the outstanding amount.
I explained that I had made the payment in full to clear the debt and he said that because he had called at my address to remove goods that there Was now a extra fee of £130.00 which must be paid or he would return at 12.00 noon to remove my car and further charges would apply.
i gave him the payment ref number and he said that it takes over 24 hrs for the payment To be marked against my account.
I felt I had no choice other than to pay his charges.
I phoned Rossendales office who were very un helpful saying it was out of there hands and I must speak with the bailiff.
how do I stand and can I get this extra charge returned.
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