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hi im new to the site and have seen a few people have had some bad dealing with Marstons.
I got issued a fine for not paying a metrolink fare (i did have a weekly pass but left it at home, i posted it to the metrolink offices and they said they never recieved it, so it got taken to court and i was fined £250. i couldnt argue with the decision as i stupidly sent the origional and didnt photocopy it.) I filled a form sent by the court to give details of my incoming and outgoings. I did this and they told me to pay £115 a month which for me is a joke as im on income support, got 3 young children (9, 4 15months), suffer from severe depression from age 13, and my partner is also umemployed at the moment due to the place where he worked going out of business. I contacted the courts again and they were adiment that i could afford the repayments and they refused to deduct any money directly from my benefits, they then sent a payment card and i was still unable to afford the amount they said so i called again, i was told to "leave it with them" so i did.
Then this morning i got a knock on my door at 7.45am the man handed me a letter asked if he had the correct name and left, he didnt say who he was he just walked to his car and drove away. I opened the letter and it was from Marstons, saying it was a letter of a "notice of removal of goods", i phoned them straight away spoke to a very unhelpful, arrogant woman, i asked if i could set up a payment plan and she laughed at me and said "you most certainly can not!" when i asked why she said that it had gone to far and i had ignored previous letters from them i explained that i hadnt recieved any letters prior to the one the man handed over at my door and that i never even heard of the company she laughed again and told me that "that was my problem" and i needed to make full payment of £550!! Again i told her i was recieving income support and was told she didnt care and there was nothing she or anyone else can do id have to explain that to the bailiff when he comes to collect my things!
She didnt say when the bailiff was going to come to my house, and now im so scared after reading what other people have said about this company that they are going to break into my home whether im there or not because its a magistrates fine. i dont understand how iv gone from having a £250 fine increased to £550? Especially without any prior notice, i no for a fact i havent had any letters sent from this company or i would have recognised the name straight away and it wouldnt have come this far i would have made contact sooner.
I'm at a loss i dont know where to go or where to turn, any advice would be very greatly appriciated. I really dont want someone taking my stuff and its not like im not willing to pay because i am but i just want a repayment plan thats suits everyone.
thanks for taking time to read and possably respond!
I got issued a fine for not paying a metrolink fare (i did have a weekly pass but left it at home, i posted it to the metrolink offices and they said they never recieved it, so it got taken to court and i was fined £250. i couldnt argue with the decision as i stupidly sent the origional and didnt photocopy it.) I filled a form sent by the court to give details of my incoming and outgoings. I did this and they told me to pay £115 a month which for me is a joke as im on income support, got 3 young children (9, 4 15months), suffer from severe depression from age 13, and my partner is also umemployed at the moment due to the place where he worked going out of business. I contacted the courts again and they were adiment that i could afford the repayments and they refused to deduct any money directly from my benefits, they then sent a payment card and i was still unable to afford the amount they said so i called again, i was told to "leave it with them" so i did.
Then this morning i got a knock on my door at 7.45am the man handed me a letter asked if he had the correct name and left, he didnt say who he was he just walked to his car and drove away. I opened the letter and it was from Marstons, saying it was a letter of a "notice of removal of goods", i phoned them straight away spoke to a very unhelpful, arrogant woman, i asked if i could set up a payment plan and she laughed at me and said "you most certainly can not!" when i asked why she said that it had gone to far and i had ignored previous letters from them i explained that i hadnt recieved any letters prior to the one the man handed over at my door and that i never even heard of the company she laughed again and told me that "that was my problem" and i needed to make full payment of £550!! Again i told her i was recieving income support and was told she didnt care and there was nothing she or anyone else can do id have to explain that to the bailiff when he comes to collect my things!
She didnt say when the bailiff was going to come to my house, and now im so scared after reading what other people have said about this company that they are going to break into my home whether im there or not because its a magistrates fine. i dont understand how iv gone from having a £250 fine increased to £550? Especially without any prior notice, i no for a fact i havent had any letters sent from this company or i would have recognised the name straight away and it wouldnt have come this far i would have made contact sooner.
I'm at a loss i dont know where to go or where to turn, any advice would be very greatly appriciated. I really dont want someone taking my stuff and its not like im not willing to pay because i am but i just want a repayment plan thats suits everyone.
thanks for taking time to read and possably respond!
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