Apologies for those of you who are also on Money Saving Expert where I have also posted this.
We ran up arrears with charges of £1425 this was for 2010 & 2011 and was on one Liability order I got a redundancy payment I paid £1200 of as I had some other priority debts and started to arrange payment plans for the rest Equita were next on my list.
I have a timeline of what happened next below.
On 07/07 - letter recieved with no amount on advising me that as I hadnt paid I had been passed to the Bailiff letter is dated 04/07.
07/07 - I call Equita they wont speak to me so I call and leave a message for the Bailiff
09/07 - 14.14 text message from the Bailiff advising me that due to the volume of calls he will ring me tomorrow.
09/07 - 14.20 text message from me asking to email me a breakdown and advising that I dont agree to a home visit also advising I will agree a payment plan
09/07 - 14.25 text message from Bailiff telling me he doesnt have the facility to email, if Equita instruct a homevisit he will be conducting one and if I give a time he will ring me the next day.
09/07 - 14.35 text message from me advising that he wont be visiting my house without a court order and to call at midday.
09/07 - 14.39 text message from Bailiff stating there is already an existing magistrates liability order in place and he doesnt need my permission to visit my property.
09/07 14.54 text message from me offering a payment plan of £35 per month payable by me on 30th of each month and asking for a breakdow.
10/07 - voicemail left by Bailiff advising me that the total is £417 he wont accept a payment plan and will give me until Friday (13th) to pay.
12/07 - CEO's office get Bailiff action held off.
Right under the guidlines they are supposed to contact me if an agreement has been broken (I didnt make an agreement but lets not get into that now) does the letter constitute that if so what is considered a reasonable time to respond before visits?
No paperwork has been left on any car, nothing has been put through my door and they have told the council that they levied against a vehicle on the 9th which was when my conversation was taking place so 2 days after reciept of letter (1st working day) 5 days after letter is dated.
Do I now raise the complaint above with Equita whilst continuing to pay the council (as I have made clear to the CEOs office along with a statement of the facts above showing that Equita's dates don't add up)
I am very very annoyed they clearly disregard the guidlines despite the enquiry that was held at the begining of the year, how many other people do they do this to and how many of them are vulnerable?
We ran up arrears with charges of £1425 this was for 2010 & 2011 and was on one Liability order I got a redundancy payment I paid £1200 of as I had some other priority debts and started to arrange payment plans for the rest Equita were next on my list.
I have a timeline of what happened next below.
On 07/07 - letter recieved with no amount on advising me that as I hadnt paid I had been passed to the Bailiff letter is dated 04/07.
07/07 - I call Equita they wont speak to me so I call and leave a message for the Bailiff
09/07 - 14.14 text message from the Bailiff advising me that due to the volume of calls he will ring me tomorrow.
09/07 - 14.20 text message from me asking to email me a breakdown and advising that I dont agree to a home visit also advising I will agree a payment plan
09/07 - 14.25 text message from Bailiff telling me he doesnt have the facility to email, if Equita instruct a homevisit he will be conducting one and if I give a time he will ring me the next day.
09/07 - 14.35 text message from me advising that he wont be visiting my house without a court order and to call at midday.
09/07 - 14.39 text message from Bailiff stating there is already an existing magistrates liability order in place and he doesnt need my permission to visit my property.
09/07 14.54 text message from me offering a payment plan of £35 per month payable by me on 30th of each month and asking for a breakdow.
10/07 - voicemail left by Bailiff advising me that the total is £417 he wont accept a payment plan and will give me until Friday (13th) to pay.
12/07 - CEO's office get Bailiff action held off.
Right under the guidlines they are supposed to contact me if an agreement has been broken (I didnt make an agreement but lets not get into that now) does the letter constitute that if so what is considered a reasonable time to respond before visits?
No paperwork has been left on any car, nothing has been put through my door and they have told the council that they levied against a vehicle on the 9th which was when my conversation was taking place so 2 days after reciept of letter (1st working day) 5 days after letter is dated.
Do I now raise the complaint above with Equita whilst continuing to pay the council (as I have made clear to the CEOs office along with a statement of the facts above showing that Equita's dates don't add up)
I am very very annoyed they clearly disregard the guidlines despite the enquiry that was held at the begining of the year, how many other people do they do this to and how many of them are vulnerable?
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