Tweet
Ok so this is a bit of a long one. I have a debt with Plymouth City Council which I have been paying off with monthly payments of £75. However in November last year I was a couple of days late making payment. Due to this R&R said the payment arrangement was now void. They passed my case to one of their agents who informed me I had to pay £166 in order to be placed back onto a payment plan. I have messages between myself and this agent who said that once i pay he will set up payment plan again. I paid the fees and messaged him to advise him. His last message to me was saying as soon as he sees the money in the account he will reinstate the payment plan. I responded saying that if he requires anything else such as proof to ask. I then for the next 3 months (December, January & February) continued payments of £75 with no other further contact from them. I naturally assumed that the agent had done what he said and that was that.
However on the 20th February I came home to a hand delivered letter from another agent stating i owe them now £400. I contacted them to ask what is happening and they have stated the agent didn't follow through with what he said he would and that I now need to pay the extra fees. The annoying thing is I only have 2 payments left to pay on the account until it is cleared. This has taken them 3 months to inform me of this.
I have been in contact via email and initially offered to pay the remaining original balance on my account which works out to be around £158 in full. However they have refused and pretty much said they don't care what their agent did or didnt do they will be pushing for the additional charges. I have contacted my local council to inform them of said situation and if they will allow me to pay them directly for the remaining outstanding amount and I am waiting to hear back.
All correspondence has been done via message/ email so that I always have proof. I have informed r&r of my contact with the council and have asked them to place my account on hold. They have refused to do so and have told me the agent will be pushing for full payment.
surely this cannot happen? The fact i have been making payments for the last 3 months with no contact.
Should i make payment now to r&r for the original outstanding balance of £158 to clear it and inform them i will be fighting the charges?
Or should I wait to hear from the council to see what they say with regards to the debt left to go to them and see if they want me to pay it directly to them?
With fighting the additional charges from r&r how can I do this? Is there someone I can contact to help with this? It'd just never ending with them. They do not care that I have and have sent them proof of my conversation with their agent because he didn't do what he said he would. They are adamant I have to pay everything plus the charges in full and they will continue to add charges.
Any help is really appreciated
However on the 20th February I came home to a hand delivered letter from another agent stating i owe them now £400. I contacted them to ask what is happening and they have stated the agent didn't follow through with what he said he would and that I now need to pay the extra fees. The annoying thing is I only have 2 payments left to pay on the account until it is cleared. This has taken them 3 months to inform me of this.
I have been in contact via email and initially offered to pay the remaining original balance on my account which works out to be around £158 in full. However they have refused and pretty much said they don't care what their agent did or didnt do they will be pushing for the additional charges. I have contacted my local council to inform them of said situation and if they will allow me to pay them directly for the remaining outstanding amount and I am waiting to hear back.
All correspondence has been done via message/ email so that I always have proof. I have informed r&r of my contact with the council and have asked them to place my account on hold. They have refused to do so and have told me the agent will be pushing for full payment.
surely this cannot happen? The fact i have been making payments for the last 3 months with no contact.
Should i make payment now to r&r for the original outstanding balance of £158 to clear it and inform them i will be fighting the charges?
Or should I wait to hear from the council to see what they say with regards to the debt left to go to them and see if they want me to pay it directly to them?
With fighting the additional charges from r&r how can I do this? Is there someone I can contact to help with this? It'd just never ending with them. They do not care that I have and have sent them proof of my conversation with their agent because he didn't do what he said he would. They are adamant I have to pay everything plus the charges in full and they will continue to add charges.
Any help is really appreciated
Comment