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Marstons

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  • Marstons

    Hi all,

    Long story but owed council tax money from a couple years ago.. approx 800..anyway rung marstons, set up payment plan, 30 a week, and apart from once, stuck to it..

    Anyway I work away from home and had a letter on the 14th June saying I hadn't stuck to my payment plan and owe them 67.80..so given this was Friday the 24th of June I paid them there and then, I even paid £1 extra just to see if they would.keep it or send a cheque back !

    Anyway today I've had an enforcement bailiff turn up while I was at work , with his 235 , they saying I owe 301..

    So I've tried ringing..emailing marston..nothing ..checked their website and they saying I owe 235, which iwhich minus what I paid? Can they enforce this or were they supposed to check I paid before they turned up ? I have bank details to prove the payment
    Tags: None

  • #2
    paying for this visit no doubt, their ignorance as already paid.

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    • #3
      Click 'I Am Unhappy', follow their complaints procedure, a written complaint is needed, that should sort out any issues you have, update thread.

      https://www.marstonholdings.co.uk/customer-faqs/

      Comment

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