Baliff/ Debt confusion

[Kennybb]

My friend has been contacted by Marston's that she has a debt in her name at her address (which isn't disputed) but this is the first time she has seen any notice of missed payment.
The local council have admitted the postcode on the missed payment letters was wrong and this may be why she hasn't been receiving any notification.
She has offered a payment plan regardless of the address mistake but Marston's have refused to accept any payment plan and demanded full payment immediately.
She lives with children on her own and the Bailiff was, and I quote "an evil **** who couldn't care less what I said" and was called a liar on multiple occasions.

What can be done? She is willing to accept the debt and pay it back but cannot in one payment. The council have washed their hands of accepting any payment stating it must be done through Marston's, whose reputation seems to be proceeding them.

[echat11]

Hi KENNYBB

Your friend should be considered a 'Vulnerable Person'.

The following are considered 'Vulnerable Persons'.

You can be vulnerable in lots of different situations, for example if:

• you’re disabled
• you’re seriously ill
• you have mental health problems
• you have children or are pregnant - especially if you’re a single parent
• your age makes it hard for you to deal with bailiffs - usually if you’re under 18 or over 65
• you don’t speak or read English well

You can also be classed as vulnerable if you’ve been through recent stressful or emotional circumstances. For example becoming unemployed, being a victim of crime, or having someone close to you die.

Email the following letter to the Council, phone them up to confirm they have received it, take the details of the person you speak to. The Council should take the debt back, especially as they had the wrong postcode. Make arrangements with the Council, but only an amount your friend can comfortably afford to pay each month.

https://www.nationaldebtline.org/sam...vulnerable-ew/

Email a copy to Marstons, phone them up to confirm they have received it, take the details of the person you speak to.