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ok having problems again with them any thoughts gratefully received
in december/january i missed a payment due to my coucil tax benefit being messed up and i was told i would have to pay money for an overpayment.i couldnt afford to pay them and the full amount to equita so i had to do what i could. i paid just over the monthly amount to equita and told them i would pay the rest the next time.
they said it should be ok and said theyd make a note of it on my files....
then i was told that my benefit was originally right (id reported them to the government ombudsman about different matter and hey presto everything gets put right!!) i told them to forward the amount to equita,and this meant i was only £3 overdue.
then i get a letter saying they are coming to remove my property in the following week.... i phoned and they wouldnt listen to anything saying the debt wouldnt be reset.. i told them about the benefit mix up and the amount from council tax being forwarded.they said they hadnt received it...
i phoned benefits and they said 2 amounts of £11.73 had been put back on... and then i had an email saying they had forwrded the £12 to equita... this meant i wasnt overdue..
so i phoned them again.. the lady was not going to listen insisting the full amount HAD to be paid and the debt wouldnt be reset. i then asked if any payments had been received on the account in January.. she said that a payment for almost £60 had been made.... i pointed out that that meant the account was 3 months ahead at least.. well she was having none of it.. i asked for the ombudsman address and she refused saying i had to complain through them first. I told her i had sent a letter to their birmingham office address from the letter i had received.. she said it was the wrong address and that my complaint wouldnt be looked at... so i got a bit annoyed and asked who i shouldve addressed it o? and why was the address on the letter if you couldnt write to it??
i then wrote another letter to the address she gave and also one to birmingham city council asking for the account to be passed back to them as the amounts didnt add up that equita had and they were processing payments too late...
the payment for £60 had been made by benefits in november!! and also the one the council tax office had sent for £12 had not been processed even though it had been 2 weeks and no sign of the other 2 payments
in the meantime i had 2 letters off equita on the same morning.. one saying they would be round within 24hrs to collect goods and then next one saying that they had not been able to levy distress and the account would be handed back to their client for a warrant for arrest!! i was happy they had passed it back to the council as it gave my letters time to be processed.... so i relaxed a bit for a week..then i get another lettter saying equita bailliffs were in my area in the coming week and would be coming to seize my property......
what i want to know is...what on earth is going on with them? where do i stand? i dont know whether im coming or going... :tinysmile_cry_t:
in december/january i missed a payment due to my coucil tax benefit being messed up and i was told i would have to pay money for an overpayment.i couldnt afford to pay them and the full amount to equita so i had to do what i could. i paid just over the monthly amount to equita and told them i would pay the rest the next time.
they said it should be ok and said theyd make a note of it on my files....
then i was told that my benefit was originally right (id reported them to the government ombudsman about different matter and hey presto everything gets put right!!) i told them to forward the amount to equita,and this meant i was only £3 overdue.
then i get a letter saying they are coming to remove my property in the following week.... i phoned and they wouldnt listen to anything saying the debt wouldnt be reset.. i told them about the benefit mix up and the amount from council tax being forwarded.they said they hadnt received it...
i phoned benefits and they said 2 amounts of £11.73 had been put back on... and then i had an email saying they had forwrded the £12 to equita... this meant i wasnt overdue..
so i phoned them again.. the lady was not going to listen insisting the full amount HAD to be paid and the debt wouldnt be reset. i then asked if any payments had been received on the account in January.. she said that a payment for almost £60 had been made.... i pointed out that that meant the account was 3 months ahead at least.. well she was having none of it.. i asked for the ombudsman address and she refused saying i had to complain through them first. I told her i had sent a letter to their birmingham office address from the letter i had received.. she said it was the wrong address and that my complaint wouldnt be looked at... so i got a bit annoyed and asked who i shouldve addressed it o? and why was the address on the letter if you couldnt write to it??
i then wrote another letter to the address she gave and also one to birmingham city council asking for the account to be passed back to them as the amounts didnt add up that equita had and they were processing payments too late...
the payment for £60 had been made by benefits in november!! and also the one the council tax office had sent for £12 had not been processed even though it had been 2 weeks and no sign of the other 2 payments
in the meantime i had 2 letters off equita on the same morning.. one saying they would be round within 24hrs to collect goods and then next one saying that they had not been able to levy distress and the account would be handed back to their client for a warrant for arrest!! i was happy they had passed it back to the council as it gave my letters time to be processed.... so i relaxed a bit for a week..then i get another lettter saying equita bailliffs were in my area in the coming week and would be coming to seize my property......
what i want to know is...what on earth is going on with them? where do i stand? i dont know whether im coming or going... :tinysmile_cry_t:
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