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Hi,
We took a Discovery Sport on a 12 month PCP which has recently ended. The car was collected from our house & inspected which took maybe 20 mins. The guy who carried out the inspection logged no issues & I countersigned this.
Today we received a letter stating we are over our mileage (which obviously we were aware of so isn’t an issue) however they also have photos of-
a tiny scratch on the outside of the car measuring exactly 10mm (their cut off)
supposedly a scratch on the inside driver’s door but I can’t see a thing on the photo
damage to the 2 rear seats (leather) caused by our 2 children’s car seats
The mileage charge which we were expecting is just shy of £900, the ‘damage’ is an additional £1800!!
Can I argue that the gentleman who collected the vehicle found no damage & therefore any findings from further inspections are disputed? Or do I accept the findings and argue the seat damage (which makes up nearly all of the charges) is fair wear and tear? We’re legally obliged to use car seats- our children are 4 years old & 5 months old. The wear this has caused to the seats is completely unavoidable & I‘d call this normal usage. The seat protectors you can get to put under children’s car seats aren’t recommended as they can compromise the performance of the seat on an impact.
I really don’t know what to do from here & any help would be hugely appreciated. I’m currently on maternity leave & these charges would force me to return to work within weeks. Thank you
We took a Discovery Sport on a 12 month PCP which has recently ended. The car was collected from our house & inspected which took maybe 20 mins. The guy who carried out the inspection logged no issues & I countersigned this.
Today we received a letter stating we are over our mileage (which obviously we were aware of so isn’t an issue) however they also have photos of-
a tiny scratch on the outside of the car measuring exactly 10mm (their cut off)
supposedly a scratch on the inside driver’s door but I can’t see a thing on the photo
damage to the 2 rear seats (leather) caused by our 2 children’s car seats
The mileage charge which we were expecting is just shy of £900, the ‘damage’ is an additional £1800!!
Can I argue that the gentleman who collected the vehicle found no damage & therefore any findings from further inspections are disputed? Or do I accept the findings and argue the seat damage (which makes up nearly all of the charges) is fair wear and tear? We’re legally obliged to use car seats- our children are 4 years old & 5 months old. The wear this has caused to the seats is completely unavoidable & I‘d call this normal usage. The seat protectors you can get to put under children’s car seats aren’t recommended as they can compromise the performance of the seat on an impact.
I really don’t know what to do from here & any help would be hugely appreciated. I’m currently on maternity leave & these charges would force me to return to work within weeks. Thank you
