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PLEASE HELP!! End of Black Horse PCP Charges

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  • PLEASE HELP!! End of Black Horse PCP Charges


    We took a Discovery Sport on a 12 month PCP which has recently ended. The car was collected from our house & inspected which took maybe 20 mins. The guy who carried out the inspection logged no issues & I countersigned this.

    Today we received a letter stating we are over our mileage (which obviously we were aware of so isnít an issue) however they also have photos of-
    a tiny scratch on the outside of the car measuring exactly 10mm (their cut off)
    supposedly a scratch on the inside driverís door but I canít see a thing on the photo
    damage to the 2 rear seats (leather) caused by our 2 childrenís car seats

    The mileage charge which we were expecting is just shy of £900, the Ďdamageí is an additional £1800!!

    Can I argue that the gentleman who collected the vehicle found no damage & therefore any findings from further inspections are disputed? Or do I accept the findings and argue the seat damage (which makes up nearly all of the charges) is fair wear and tear? Weíre legally obliged to use car seats- our children are 4 years old & 5 months old. The wear this has caused to the seats is completely unavoidable & IĎd call this normal usage. The seat protectors you can get to put under childrenís car seats arenít recommended as they can compromise the performance of the seat on an impact.

    I really donít know what to do from here & any help would be hugely appreciated. Iím currently on maternity leave & these charges would force me to return to work within weeks. Thank you
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